Customer Success Manager (Nam Tu Liem, Hanoi)ID:22082

2,000 VND ~ 3,000 VNDHanoi, Nam Tu LiemHơn 3 tháng trước hoặc lâu hơn

Tổng quan

  • Mức lương

    2,000 VND ~ 3,000 VND

  • Ngành

    System Integrator, Software, Web Service

  • Mô tả công việc

    - Establish structure of the global customer support team, delegation of tasks and team management
    - Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platform
    - Preparation of manuals related to customer support (e.g. internal manuals, user manuals) in multiple languages
    - Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates
    - Statistical/analytical tasks (3C analysis, customer journey analysis, user behavior analysis, transaction analysis, etc.)
    - Periodic monitoring of CS activities, daily report, SNS management
    - Identify opportunities for improvement within the customer base and internally and propose improvement methods
    - Support other departments when required.

Trình độ

  • Yêu cầu

    {MUST}
    - Japanese Nationality
    - Graduated from University
    - At least 3-4 years working experience as Customer Service, Sales Support, Sales Admin, Sales Excutive.
    - At least 1-2 year as team leader, strong leadership skill.
    - English: Between Conversation level and Intermediate level.
    - Ability to analyse in excel and google sheets.

    {PREFER}
    - Knowledge of SQL
    - Having experience in the same industry: blockchain, cryptocurrency, fintech, finance, IT.

  • Tiếng Anh

    Intermediate Level

  • Ngôn ngữ khác

    None

Thông tin bổ sung

  • Phúc lợi

    - Social insurance
    - Healthy insurance: Bao Viet premium.
    - Review salary: 1 time/ year
    - Performance bonus: 2 times/ years (June, Dec)
    - Flexible working time (core time 9:00 - 16:00)
    - Probation time: full salary and have annual leave.
    - Provide laptop for working.
    - Company trip
    - Year End Party

  • Giờ làm việc

    8:30 ~ 17:30

  • Ngày nghỉ

    - Saturday, Sunday & National Holiday

  • Hạng mục công việc

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