Tổng quan

• Mức lương

  26,000,000 VND ~ 33,000,000 VND

• Ngành

  Trading(Machinery), Trading(Electronics/Semiconductors)

• Mô tả công việc

  【Job description】
  [Presale activities]
  - Work with the sales team to propose/offer correct products or solutions to SI/customers
  - Support system integrator (SI) and end-users to resolve application issues.
  - Support to SI and end-user on offering complete solutions with robot, vision, and 3rd party integration
  - POC - Support to SI / EU (End-user) for POC as well as work closely with the sales team to progress leads
  though successful POC
  - Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness
  - Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows &
  exhibitions.
  - Guide sales engineers on responses to market demands, requirements, and competition activities
  - Training - Conduct product, application training, and maintenance training for SI and end-users
  - Teamwork working and team player with department members to achieve team goal
  - Creating and maintaining strong relationships with channel partners, and customers, understanding their needs and providing specialist support and solutions.
  
  [Service activities]
  - Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.)
  - Work with RHQ & SEA countries to perform after-sales service to global customers
  - Attend service calls on-site or online within the expected turnaround time
  - Work with RHQ Service/technical team to identify root causes of technical issues, support internal junior engineers to resolve customers' application issues.
  - Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
  - Proposal & quotations for spare parts and service support to channel partners and customers and ensure timely billings of service provided.
  - Identifying opportunities for end users to promote sales of Parts and services.
  - Identify potential authorized service partners to appoint and support customers.