Technical EngineerID:23762
26,000,000 VND ~ 33,000,000 VNDHanoi24 days agoOverview
Salary
26,000,000 VND ~ 33,000,000 VND
Industry
Trading(Machinery), Trading(Electronics/Semiconductors)
Job Description
【Job description】
[Presale activities]
- Work with the sales team to propose/offer correct products or solutions to SI/customers
- Support system integrator (SI) and end-users to resolve application issues.
- Support to SI and end-user on offering complete solutions with robot, vision, and 3rd party integration
- POC - Support to SI / EU (End-user) for POC as well as work closely with the sales team to progress leads
though successful POC
- Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness
- Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows &
exhibitions.
- Guide sales engineers on responses to market demands, requirements, and competition activities
- Training - Conduct product, application training, and maintenance training for SI and end-users
- Teamwork working and team player with department members to achieve team goal
- Creating and maintaining strong relationships with channel partners, and customers, understanding their needs and providing specialist support and solutions.
[Service activities]
- Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.)
- Work with RHQ & SEA countries to perform after-sales service to global customers
- Attend service calls on-site or online within the expected turnaround time
- Work with RHQ Service/technical team to identify root causes of technical issues, support internal junior engineers to resolve customers' application issues.
- Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
- Proposal & quotations for spare parts and service support to channel partners and customers and ensure timely billings of service provided.
- Identifying opportunities for end users to promote sales of Parts and services.
- Identify potential authorized service partners to appoint and support customers.
Qualifications
Requirement
<Must>
- English: Upper-Intermediate level.
- Degree in Electronics, Mechatronics, Robotics, Control and Communications, Control, and Automation or related.
- At least 3 years in an Application Engineer role as well as a Field Service Engineer role. (Experience in Industrial robots is an added advantage. )
- Understanding of basic applications knowledge pertaining to factory automation, general motion controllers, servos, CNCs, PLCs, robotics, or similar industrial controls.
- Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)English Level
Upper-Intermediate Level
Other Language
None
Additional Information
Benefit
[What you will be offered]
- 13th-month bonus
- Annual Leave
- Phone allowance
- Gasoline Allowance
- Parking area will be provided
- Medical Insurance
- Medical Check-up
- Social Insurance
- Salary IncrementWorking Hour
08:00 ~ 17:00
Holiday
Sat, Sun, National Holidays
Job Function