【Đã hết hạn】 Customer Support Leader (N2/Hanoi)ID:26274

Vị trí đăng tuyển đã hết hạn

18,000,000 VND ~ 25,000,000 VNDHà Nội (Chung)Hơn 3 tháng trước hoặc lâu hơn

Tổng quan

  • Mức lương

    18,000,000 VND ~ 25,000,000 VND

  • Ngành

    Call Center

  • Mô tả công việc

    【Job Summary】
    Provide customer support in Japanese (chat and email) for inquiries from Japanese e-commerce site users.

    【Job Details】
    - Provide customer support in Japanese for inquiries from Japanese e-commerce site users (mainly chat, but also email). Also email is available).
    - Provide 1-on-1 support for subordinates and team members.
    - Participate in meetings with Japanese group companies, and report, consult, and collaborate with superiors.
    - Participate in meetings with Japanese clients, and report, consult, and collaborate with superiors.
    - Measure KPI of the team/work and perform quality control.
    - Manage the team's attendance and conduct employee evaluations and assessments.
    - The other tasks assigned by the Japanese manager.

Trình độ

  • Yêu cầu

    ＜Must＞
    - Passed JLPT N2 or higher
    - Experience handling chat support in Japanese: 4+ years
    - Understanding of hospitality in customer support

    ＜Prefer＞
    - Experience as a team leader or supervisor: 1+ years
    - Communication (conversation) in Japanese with Japanese clients: 1+ years

  • Tiếng Anh

    Doesn’t matter

  • Ngôn ngữ khác

    None

Thông tin bổ sung

  • Phúc lợi

    - Social insurance, health insurance
    - Overseas medical insurance
    - Bonus: twice a year (July/January)
    - Raise in salary: twice a year (May/November)
    - Health check: once a year
    - Paid leave (in accordance with Vietnamese labor law)
    - Birthday leave
    - Free dress code

  • Giờ làm việc

    9:00 ~ 18:00

  • Ngày nghỉ

    Sat, Sun
    *In the future, they will ask you to work in shift.

  • Hạng mục công việc

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