15 Jobs: Job Vacancies for Customer Support Positions
Sales Admin（Fresher/Chinese speaking/Dong Da, HN）ID:20218
10,000,000 VND ~ 13,000,000 VNDHanoi (General)Job Description
* Receive information from customers and the Sales Department, and coordinate promptly with related departments* Support Chinese interpretation during customer meetings* Prepare quotations, contracts, ringi applications, Delivery Orders, and receiving documents* Follow up on quotations, purchase orders, contracts, and customer purchasing status* Arrange transportation and monitor delivery schedules until machines and parts reach customer sites* Support preparation of import/export documents for machines and parts* Support visa, work permit, and temporary residence card applications for foreign employees* Conduct quarterly CIT analysis and support general administrative tasks* Manage office documents, products, and other office-related items* Other related tasks as assigned
Benefit
- Bonus 4 times (April, July, October, January)
- Company's trip (depends on performance)
- Social insurance
- Health insurance
- Taxi fee
- Cell phone
- Training (Japan, Singapore)
- Support for studying Korean Language
- Commuting: VND 500,000/month
- Commitment allowancePRODUCTION MANAGERID:28016
30,000,000 VND ~ 40,000,000 VNDBinh TanJob Description
【Job Summary】- Implement tasks as assigned by the Management Board.- Directly participate in managing and operating production work in the factory.- Be responsible for establishing rules and regulations for the production workshop.【Job description (details)】- Advise and support the Factory Manager in developing daily/monthly/quarterly production plans for approval by superiors; and be responsible for organizing the implementation according to the approved plan.- Supervise and motivate teams/groups of workers in implementing objectives and plans according to assigned procedures and regulations.- Monitor and track daily/weekly/monthly production activities; identify shortcomings, conduct analysis and evaluation to find solutions.- Promptly report any issues regarding productivity, quality, equipment, labor, etc., to the Director for guidance and resolution.- Implement and manage the factory's production activities.- Directly supervise and direct the work of Team Leaders, Group Leaders, and Deputy Supervisors, ensuring effective coordination in work execution.- Be responsible for managing personnel and the production line.- Inspect and control the production process, productivity, and quality during each shift of each team/group in the factory; manage and tighten production efficiency to avoid delays in work progress.- Regularly inspect and evaluate non-conformities in the production process (personnel allocation, work coordination, quality of machinery and equipment, etc.) to find the causes and rectify them; at the same time, proactively prevent and find ways to improve.- Regularly monitor and inspect machinery and equipment during the shift, ensuring everything operates stably without damage or malfunction.- Develop, guide, and supervise the implementation of procedures and work instructions related to production activities.- Directly or indirectly guide workers on proper operation and compliance with occupational safety, environmental hygiene, and fire prevention regulations within the company.- Develop and improve standard production procedures, and train and educate workers.- Approve worker skill levels and qualifications, and propose salary increases and rewards for the factory workforce for approval by superiors.- Regularly monitor and encourage workers to complete their work; at the end of the day, remind workers to arrange goods neatly and maintain a clean workplace.- Monitor, care for, and promptly address the spiritual and material well-being of workers.- Organize and conduct regular and ad-hoc meetings with team leaders and group leaders of the production workshop.- Resolve related issues and any problems that arise.- Perform other tasks as directed and assigned by the management board.【Company/Job Attraction】- Opportunity to learn and improve your skill with international standards.- Professional, dynamic working environment - Full benefits package
Benefit
- Telephone allowance
- Work equipment allowance
- Computer provided
- Social insurance, annual health check-ups
- 13th-month bonusCustomer Support Assistant Leader(N2/Hanoi)ID:28381
14,000,000 VND ~ 18,000,000 VNDHanoi (General)Job Description
【Job Summary】We are hiring a Customer Support Leader to manage and oversee customer support operations.The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.【Job Details】- Operations & Team Management: Promotion and management of either the back-office operations team (data checking, screening, data entry) or the customer support team (chat, email) for Japanese e-commerce sites.- Stakeholder Communication: Participate in meetings with Japanese group companies and clients alongside supervisors to handle business reporting, consultations, and general collaboration.- Performance & Quality Control: Measure team/operational KPIs and conduct quality control.- HR Management: Handle team attendance tracking, employee evaluations, and performance appraisals.- Other tasks assigned by manager.
Benefit
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress codeGeneral Director Assistant (English)ID:27813
15,000,000 VND ~ 20,000,000 VNDDist 11Job Description
【Job Summary】- Responsible for supporting the General Director in all activities.【Job description】(details)- Provide comprehensive administrative support to the General Director.- Manage the General Director's schedule, including meetings, appointments, and travel arrangements.- Prepare and edit correspondence, reports, and presentations in English.- Act as a liaison between the General Director and other departments, ensuring smooth communication and collaboration.- Handle confidential information with discretion and professionalism.- Organize and maintain the office filing system and records.- Assist in organizing company events, meetings, and conferences.- Perform other duties as assigned by the General Director.【Company/Job Attraction】- Meal allowance- Chance to overseas business trip - A dynamic and supportive work environment.- Full benefits package
Benefit
- 1 month Bonus
- Insurances related to Vietnamese law
- Other allowances are included in the Basic Salary
- Meal allowanceSFA/CRM Engineering Manager(Python or React/TypeScript) (N2/Hanoi) ID:28202
-Hanoi (General)Job Description
Mô tả công việc:• Phát triển các tính năng full-stack cho ứng dụng dịch vụ SFA/CRM của công ty (Sales Force Automation, Customer Relationship Management) • Triển khai các tính năng mới dựa trên yêu cầu từ bộ phận kinh doanh • Tối ưu hóa ứng dụng web nhằm đảm bảo tốc độ, khả năng mở rộng và hiệu suất cao • Cập nhật các xu hướng công nghệ mới nhất và áp dụng các công cụ/phương pháp phù hợp • Hướng dẫn, mentoring và hỗ trợ phát triển kỹ thuật cũng như định hướng nghề nghiệp cho các kỹ sư khác Môi trường phát triển:🔹 Hạ tầng & Công nghệ:• Cloud: AWS / GCP • Container: Docker, AWS Lambda • Frontend: React, TypeScript, OpenAPI • Backend: Python 3.9 • Cơ sở dữ liệu: MongoDB, AWS RDS / MySQL, AWS Redis, Amazon DynamoDB 🔹 Công cụ làm việc & giao tiếp:• Slack, Jira, Confluence • CI/CD: GitHub Actions, CloudFormation • Quản lý mã nguồn: GitHub • Công cụ khác: Google Workspace
Benefit
• Cung cấp laptop MacBook Pro
• Đóng đầy đủ BHXH, BHYT, BHTN theo quy định của Luật Lao động
• Bảo hiểm sức khỏe PVI cho nhân viên và 1 người thân
• 12 ngày phép năm + 1 ngày nghỉ sinh nhật
• Xét tăng lương 2 lần/năm tài chính
• Thưởng bán niên: lên đến 100% mức lương gross/tháng
• Giải thưởng Nhân viên/Đội nhóm xuất sắc mỗi 6 tháng
• Du lịch công ty hằng năm, khám sức khỏe định kỳ
• Hỗ trợ chi phí câu lạc bộ, tham gia hoạt động nội bộ (tối đa $20/tháng)Deputy Manager (North Division, Hanoi)ID:20084
-Hanoi (General)Job Description
1. Client services:• Timely renew insurance policies, strictly following Renewal Guideline of the Division• Follow up client’s growth & requirements• Design insurance program matching with client’s requirement• Keep & develop the relationship with clients/local insurer company• Negotiate terms & conditions with clients and reinsurers• Conduct Insurance seminars for both current and potential clients(explain the cover of insurance policy and claim procedure)• Provide consulting services to clients• Explore new clients2. Business Administration:• Assist supervisors to handle client services• Prepare and submit the Quotations to clients as per Division’s Guidelines• Check the policies issued by Business Processing Division (BP)• Plan client meeting schedules• Strictly follow up Premium Collection• Provide training, supervision and support subordinates.3. Co-ordination with other Divisions for related tasks4. Reports• Timely prepare periodic reports as required by the line manager5. Other office work as required by the Company
Benefit
- Attractive and competitive remuneration package: attractive monthly salary, Guaranteed Bonus, Short-Term Incentive Bonus, various types of allowances (telecommunication allowance, pocket allowance, special language allowance, risk surveyor duty allowance, hotline duty allowance…) and long service award.
- Premium healthcare insurance package including health and accident insurance in addition to basic insurances regulated by the Labor Code to employees and their entitled families’ members (depends on level of employees).
- Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary…), technical exchange seminar…).
- Minimum of 15 annual leave days; Annual health check-up at high standard level.
- International and professional work environment with high ethic and compliant culture.
- Annual company summer vacation and parties with teambuilding activities and talented performances.General Director AssistantID:24530
20,000,000 VND ~ 25,000,000 VNDDist 11Job Description
【Job Summary】- Responsible for supporting the General Director in all activities.【Job description】(details)- Provide comprehensive administrative support to the General Director.- Manage the General Director's schedule, including meetings, appointments, and travel arrangements.- Prepare and edit correspondence, reports, and presentations in both Japanese and English.- Act as a liaison between the General Director and other departments, ensuring smooth communication and collaboration.- Handle confidential information with discretion and professionalism.- Organize and maintain the office filing system and records.- Assist in organizing company events, meetings, and conferences.- Perform other duties as assigned by the General Director.【Company/Job Attraction】- Meal allowance- Chance to overseas business trip - A dynamic and supportive work environment.- Full benefits package
Benefit
- 1 month Bonus
- Insurances related to Vietnamese law
- Other allowances are included in the Basic Salary
- Meal allowanceSales and Customer Service (Japanese line customer)ID:27569
-Binh DuongJob Description
【Job Summary】- Responsibility as a Sales cum Customer Service【Main responsibilities】- Reply to Japanese customers via phone or email- Develop product and customer service- Find new customers- Assist in checking the general factory quality 【Company/Job Attraction】- Many opportunities to learn and advance in career- Young, dynamic, and positive working environment
Benefit
- Social/ Health Insurance according to Law
- Bonus/ Salary Review: once a year
- Company TripAdmin staff (SaaS / Tan Binh)ID:28059
12,000,000 VND ~ 15,000,000 VNDTan BinhJob Description
【Job Summary】We are seeking a dedicated Administrative Professional to manage the back-office operations of our Ho Chi Minh City office. You will be responsible for ensuring that all general affairs and preliminary accounting tasks are handled with high precision and care. This role is ideal for someone who enjoys supporting a team and maintaining an organized work environment in a Japanese business setting.【Responsibilities】- Invoice management and processing.- General affairs and office maintenance. - Organizing and filing company documents. -Coordinating with the local representative and external partners.- Assisting and coordinating with the external accounting firm. - Daily operational administrative support. - Managing office supplies and logistics.- Internal communication support.- Data entry and record keeping.- Other related tasks.【Job Attraction】Work-Life Balance: Stable working hours and weekends off in a professional environment. Key Support Role: Become the backbone of the local office, working closely with the representative. Skill Development: Gain experience in Japanese-style administrative standards and back-office management.
Benefit
<What you will be offered>
- Salary: a raise once a year
- 13 months' salary per year
- Windows Laptop for all staff
- Participate in insurance and annual health check-up programs
- Parking fee covered
- Transportation feeAdmin cum operation staff (HCM/N2)ID:28054
10,000,000 VND ~ 15,000,000 VNDDist 1Job Description
【Job Summary】This is an exciting opportunity for a dynamic professional to join a newly established Japanese cafe as a founding member. The company is dedicated to bringing authentic Japanese flavors and service culture to Vietnam, starting with their first flagship store in a prime location. As an Admin & Shop Support Specialist, you will play a crucial role in the pre-opening phase and ensure smooth daily operations after the launch.The successful candidate will handle a wide range of administrative duties, from legal documentation to supplier coordination, while also providing hands-on support at the cafe. We are looking for a versatile individual who is passionate about the F&B industry and thrives in a fast-paced, startup environment. Your contribution will directly impact the success of the brand's entry into the Vietnamese market.【Responsibilities】- Coordinate with vendors and suppliers for equipment, ingredients, and interior work.- Manage office administrative tasks including filing, procurement, and payment processing.- Support recruitment and training coordination for kitchen and service staff.- Assist in managing staff shifts, attendance, and payroll data.- Translate documents and interpret during meetings between Japanese managers and local partners.- Support shop floor operations during busy hours or grand opening events.- Monitor and manage inventory levels of office and cafe supplies.- Communicate with the building management or local authorities for operational compliance.- Other related tasks as assigned by the General Manager.【Company/Job Attraction】- This is new company, you can try challenging job- You can work with a high level of discretion
Benefit
- Employment insurance
- Health insurance
- Social insurance
- Salary review: Once a year
- Company trips
