24 Jobs: Job Vacancies for Customer Support Positions
Customer Support Leader(N2/Hanoi)ID:28381
18,000,000 VND ~ 25,000,000 VNDHanoi (General)Job Description
【Job Summary】We are hiring a Customer Support Leader to manage and oversee customer support operations.The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.【Job Details】- Operations & Team Management: Promotion and management of either the back-office operations team (data checking, screening, data entry) or the customer support team (chat, email) for Japanese e-commerce sites.- Stakeholder Communication: Participate in meetings with Japanese group companies and clients alongside supervisors to handle business reporting, consultations, and general collaboration.- Performance & Quality Control: Measure team/operational KPIs and conduct quality control.- HR Management: Handle team attendance tracking, employee evaluations, and performance appraisals.- Other tasks assigned by manager.
Benefit
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress codeInterpreter（Noi Bai/N2）ID:28372
15,000,000 VND ~ 20,000,000 VNDHanoi (General)Job Description
Responsible for supporting the Japanese General Manager as a Secretary cum Interpreter【Job description (details)】- Translate (Vietnamese⇔Japanese⇔Chinese).- Go on business trip with Japanese GM and translate Vietnamese into Japanese.- Book flight tickets and hotel if GM will go on business trip.- Join the meeting with Japanese GM and follow up the customers.- Many document tasks.- Discussing with the clients and supplier in Chinese.- Other tasks assigned by Japanese GM【Company/Job Attraction】- Parent company is listed company in Japan- You can work by using your language skill (Japanese, Chinese)
Benefit
- Social insurance, healthcare, unemployment
- Health check
- Company trip
- Increase your annual salary
- 13th bonusNhân viên Dịch vụ khách hàng (Hòa Mạc, Hà Nam)ID:18265
11,000,000 VND ~ 13,000,000 VNDHa NamJob Description
• Nhận đơn hàng từ khách hàng.• Phối hợp với các phòng ban để giao sản phẩm đúng hạn theo đơn hàng của khách hàng.• Khi xảy ra vấn đề về chất lượng, vị trí này cần phối hợp với các phòng ban trong công ty để xử lý.• Quản lý tiến độ phối hợp với trụ sở chính tại Nhật Bản và các chi nhánh khác ở ASEAN như Trung Quốc.• Thực hiện các công việc khác theo yêu cầu của Quản lý.
Benefit
• Bảo hiểm xã hội
• Thưởng hiệu suất (2 lần/năm: tháng 6 và tháng 12)
• Phụ cấp chuyên cần
• Bảo hiểm sức khỏe: MSIG
• Xét tăng lương: 1 lần/năm
• Tiệc cuối năm
• Du lịch công tyCustomer Services Staff (Chinese speaking/ Hoan Kiem, HN)ID:27872
12,500,000 VND ~ 18,500,000 VNDHanoi (General)Job Description
- Operate and maintain the Customers’ SRM systems, ensuring accurate data management and smooth processing of customer-related documents.- Prepare and send Statements of Account (SOA) to customers on a regular basis, proactively supporting timely payments and minimizing overdue balances.- Make delivery plan for customers- Control PO from the customers and closely working with customer for delivery to satisfy customer requirements.- Handling precursor declaration and chemical declaration for imported cargo & exported cargo (if any)- Control & manage NG & return NG to suppliers/customers.- Be responsible to place PO to suppliers; follow up and control this category of materials to meet the timing and reliability of the company.- Based on Purchase Requisition, or forecast from Sale team, purchase materials per purchasing procedure and company’s policies.
Benefit
- Bonus (2 times/year) & salary reviewed based on working performance
- Premium annual health check
- Full premium healthcare package for employee and family
- Company trip once a year (Oversea/domestic)
- Language allowance policy
- Flexible working regime
- Work from home regime
- Business trip allowance
- Social Insurance, Healthcare Insurance, Annual leaves, etc. as labor lawSecretary cum Interpreter （Hanoi/CN/N2）ID:28334
20,000,000 VND ~ 25,000,000 VNDHanoi (General)Job Description
Responsible for supporting the Japanese General Manager as a Secretary cum Interpreter【Job description (details)】- Translate (Vietnamese⇔Japanese⇔Chinese).- Go on business trip with Japanese GM and translate Vietnamese into Japanese.- Book flight tickets and hotel if GM will go on business trip.- Join the meeting with Japanese GM and follow up the customers.- Many document tasks.- Discussing with the clients and supplier in Chinese.- Other tasks assigned by Japanese GM【Company/Job Attraction】- Parent company is listed company in Japan- You can work by using your language skill (Japanese, Chinese)
Benefit
- Social insurance, healthcare, unemployment
- Health check
- Company trip
- Increase your annual salary
- 13th bonusNhân viên Kinh Doanh ( Dong Anh - Hà Nội)ID:24355
13,000,000 VND ~ 18,000,000 VNDHanoi (General)Job Description
- Quản lý khách hàng Nhật: nhận đơn hàng, lập kế hoạch trả lời khách hàng và quản lý đơn hàng tồn.- Liên lạc với khách hàng về các vấn đề liên quan đến giá cả, chất lượng, nguyên vật liệu khi các bộ phận khác yêu cầu.- Thiết lập các dự án mới, theo dõi và quản lý các đơn hàng mẫu, thảo luận với khách hàng về lịch giao hàng mẫu.- Các công việc khác theo chỉ thị từ cấp trên.
Benefit
- Bảo hiểm xã hội
- Thưởng: 1 lần/ năm
- Đi du lịch hằng năm
- Year end Party
- Quà vào các ngày official holiday.General Director Assistant (English)ID:27813
15,000,000 VND ~ 20,000,000 VNDDist 11Job Description
【Job Summary】- Responsible for supporting the General Director in all activities.【Job description】(details)- Provide comprehensive administrative support to the General Director.- Manage the General Director's schedule, including meetings, appointments, and travel arrangements.- Prepare and edit correspondence, reports, and presentations in English.- Act as a liaison between the General Director and other departments, ensuring smooth communication and collaboration.- Handle confidential information with discretion and professionalism.- Organize and maintain the office filing system and records.- Assist in organizing company events, meetings, and conferences.- Perform other duties as assigned by the General Director.【Company/Job Attraction】- Meal allowance- Chance to overseas business trip - A dynamic and supportive work environment.- Full benefits package
Benefit
- 1 month Bonus
- Insurances related to Vietnamese law
- Other allowances are included in the Basic Salary
- Meal allowanceNhân viên hỗ trợ Kinh Doanh kiêm hành chính (Cầu Giấy, Hanoi)ID:26567
15,000,000 VND ~ 20,000,000 VNDHanoi (General)Job Description
- Getting orders from the client.- Checking with other department to make quotation- Working with suppliers to provide import- export documents- Handle shipment schedule.- Making contract to the client- Warehouse management- Contact to forwarder to process import - export activites.- Support admin tasks.- Other taskes will be asked by manager
Benefit
- Social insurance
- Review salary: 1 time/ year
- Performance bonus: 1 time/ year
- Company trip
- Year End PartyTrợ lí giám sát hoặc giám sát phòng kinh doanh (N2/ TL2, Hung Yen)ID:25848
20,000,000 VND ~ 28,000,000 VNDHung YenJob Description
• Support the Sales Manager in managing business activities and client relationships• Receive PO/forecast, analyze and adjust based on production capacity• Monitor delivery schedules to ensure timely fulfillment• Handle and resolve issues arising with clients• Prepare quotations based on cost components such as raw materials, logistics, and processing• Track revenue and prepare periodic sales reports• Coordinate in developing new clients• Manage and train sales staff• Opportunity to be promoted to Sales Manager
Benefit
- Social insurance is provided during the probation period.
- 100% salary during the probation period.
- 13th-month salary bonus.
- Year-end party.
- Annual company trip.
- Salary review: once a year.
- Gifts or cash for birthdays and on holidays such as Tet and other national celebrations.Japan Desk Assistant (N1 level, Ngoc Ha - Hanoi)ID:28105
25,000,000 VND ~ 38,000,000 VNDHanoi (General)Job Description
- Assist the General Director and General Manager in maintaining relationships with Japanese clients.- Prepare documents for client meetings and follow up on action items after meetings.- Act as a point of contact between the Business Development team and existing/potential clients.- Prepare weekly and monthly reports for the General Manager.- Participate in client relationship activities (e.g., dinners, golf outings).- Support the team to achieve team targets.- Perform other tasks as assigned by the General Manager
Benefit
- Social insurance
- Healthcare insurance
- Review salary: 1 time/ year
- Bonus: 2 time/ year (Dec - 13th month salary, Apr - yearly bonus)
- Company trip: 1 time/ year
- Year End party
- Gifts on holiday/ special occasion
- Health check: 1 time/ year
