Overview

• Salary

  15,000,000 VND ~ 22,000,000 VND

• Industry

  Logistics

• Job Description

  Job Overview
  The Customer Service Staff member handles overseas inquiries, maintains existing business, supports sales for new business, and performs other assigned tasks.
  
  Job Description
  1. Overseas Inquiries:
  a. Handle daily communications with overseas agents and partners regarding rates, bookings, and shipment updates.
  b. Provide accurate and timely feedback to internal teams and customers.
  
  2. Maintaining Current Business:
  a. Maintain strong relationships with existing customers to support customer satisfaction and service quality.
  b. Consult with customers about their issues and requirements, and provide appropriate guidance and solutions.
  c. Address customer inquiries, quotations, service proposals, complaints, and service recovery professionally.
  d. Monitor shipment status and proactively inform customers of any issues or delays.
  
  3. Sales Support & Business Development:
  a. Assist the sales team with preparing quotations, proposals, and presentations for new business with existing and prospective clients.
  b. Follow up on leads and coordinate with operations to support the smooth onboarding of new accounts.
  c. Gather customer feedback to identify potential cross-selling and upselling opportunities.
  
  4. Documentation & Coordination:
  a. Coordinate with operations and other departments to ensure the smooth handling of shipments.
  b. Prepare and maintain customer records, reports, and service-related documentation.
  c. Ensure compliance with company policies and relevant regulations, including those related to credit approval, service contracts, and payment follow-up.
  
  5. Other Duties:
  a. Stay updated on relevant laws, regulations, and industry practices.
  b. Prepare weekly and monthly reports as required.
  c. Perform other duties as required by the BOD.