Overview

• Salary

  25,000,000 VND ~ 30,000,000 VND

• Industry

  Other

• Job Description

  【Job Summary】
  - Responsible for managing and controlling the delivery process, personnel, and delivery vehicles.
  - Receiving and handling feedback, building relationships with customers, managing internal operations, and reporting.
  
  【Job description (details)】
  A. Delivery Management
  Operate Delivery Operations:
  - Develop delivery plans and schedules for hospitals/partners.
  - Assign and supervise the work of delivery staff.
  - Ensure that dirty laundry is received and clean laundry is delivered according to procedures and on time.
  Control the Delivery Process:
  - Supervise the counting, sorting, and processing of laundry at the delivery point.
  - Monitor and promptly address any issues that arise: shortages, loss, damage.
  - Check the quality of packaging, transportation, and the condition of linens before delivery to customers.
  Manage Personnel and Delivery Vehicles:
  - Manage trolleys, transport vehicles, and support tools at the hospital.
  - Train and guide new staff on delivery procedures.
  - Recommend additional personnel and supplies as needed.
  
  B. Customer Service Management
  Receiving and Handling Feedback:
  - Receiving information from hospitals/partners regarding laundry service quality.
  - Analyzing the causes and coordinating with relevant departments to develop solutions.
  - Reporting and proposing process improvements to enhance customer satisfaction.
  Managing Contracts and Service Terms:
  - Monitoring the progress of service contract terms.
  - Ensuring the quality and quantity of services provided meet commitments.
  - Coordinating with departments to address emerging requests from hospitals.
  Building Customer Relationships:
  - Maintaining good relationships with fabric warehouse managers and relevant departments at the hospital.
  - Conducting regular/ad hoc meetings to discuss service quality.
  - Collecting and analyzing customer feedback to improve services.
  Internal Management and Reporting:
  - Prepare periodic reports on customer service activities and propose improvement plans.
  - Coordinate with the logistics, production, and management departments to resolve arising issues.
  - Organize training and guidance for customer service staff on communication skills and problem-solving.
  
  【Company/Job Attraction】
  - Opportunity to learn and improve your skill with international standards.
  - Professional, dynamic working environment
  - Full benefits package
  - The opportunity to work in a large corporation, nice background for future career path