12 Jobs for Customer Support found
[Bancassurance]Deputy Manager (front) ID:19684
20,000,000 VND ~ 35,000,000 VNDDist 1Mô tả công việc
< Summary >
- Achieve Company’s turnover target.
- Service all assigned Company’s clients
- Attend to enquiries from Company’s clients on new business, renewal and provide prompt and efficient service to all clients.
- To develop new business including Bancassurance, brokerage and other distribution channel
< Detail >
1. Business development:
- Target new business partners
- To bring company's products to new clients and businesses, taking key role in maintain relationship and taking care of client for the purpose of business development
- To plan and carry out marketing activities and sales supporting activities for Bancassurance products
2. Client Service:
- To conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
3. Outstanding/Unclear Premium:
- To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely
4. Business Administration:
- To provide and maintain, on an ongoing basis, a daily sales report, figures, forecasting & any records which may be required by company and to keep up to date records of sales and performance
- Report any unusual problems to direct management
5. With concerned departments:
- To cooperate with Claims Division
- To coordinate with Underwriting Division
- To coordinate with HR Division for HR issues and Finance & Planning Division for all related jobs or in closed coordination with other departments for special events organized by Company.
6. Others:
- To update the market trends directly influenced on the company’s business activities;
- To report any unusual problems if any.
- To execute other office work as required by the CompanyPhúc lợi
- Guaranteed Bonus
- Short-Term Incentive Bonus
- Telecommunication allowance
- Pocket subsidy
- Special language subsidy
- Risk surveyor subsidy
- Hotline duty subsidy
- Clothes support subsidy
- Lunch support subsidy
- Transportation subsidy
- Long service award.
- Premium healthcare insurance package including health and accident insurance in addition to basic insurances regulated by the Labor Code to employees and their entitled families’ members (depends on level of employees).
- Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary…), technical exchange seminar…).
- Minimum of 15 annual leave days; Annual health check-up at high standard level.
- International and professional work environment
- Annual company summer vacation and parties[Bancassurance]Executive (Front)ID:19683
12,000,000 VND ~ 17,000,000 VNDDist 1Mô tả công việc
< Summary >
- Achieve Company’s turnover target.
- Service all assigned Company’s clients
- Attend to enquiries from Company’s clients on new business, renewal and provide prompt and efficient service to all clients.
< Detail >
1. Business development:
- To bring company's products to new clients and businesses, taking key role in maintain relationship and taking care of client for the purpose of business development
- To plan and carry out marketing activities and sales supporting activities for Bancassurance products
2. Client Service:
- To provide training to bank staffs
- To conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
3. Outstanding/Unclear Premium:
- To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely
4. Business Administration:
- To provide and maintain, on an ongoing basis, a daily sales report, figures, forecasting & any records which may be required by company and to keep up to date records of sales and performance
- Report any unusual problems to direct management
5. With concerned departments:
- To cooperate with Claims Division
- To coordinate with Underwriting Division
6. Others:
- To update the market trends directly influenced on the company’s business activities;
- To report any unusual problems if any.
- To execute other office work as required by the CompanyPhúc lợi
- Guaranteed Bonus
- Short-Term Incentive Bonus
- Telecommunication allowance
- Pocket subsidy
- Special language subsidy
- Risk surveyor subsidy
- Hotline duty subsidy
- Clothes support subsidy
- Lunch support subsidy
- Transportation subsidy
- Long service award.
- Premium healthcare insurance package including health and accident insurance in addition to basic insurances regulated by the Labor Code to employees and their entitled families’ members (depends on level of employees).
- Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary…), technical exchange seminar…).
- Minimum of 15 annual leave days; Annual health check-up at high standard level.
- International and professional work environment
- Annual company summer vacation and partiesInsurance Executive (front) - Hai PhongID:19677
-Hai PhongMô tả công việc
OVERALL RESPONSIBILITIES:
o Achieve budget of the Division
o Service all assigned Company’s clients
o Develop new clients
CONTEXT:
o All classes of insurance business in Vietnam
DIMENSIONS:
o GWP,
o Loss ratio
KEY OUTPUTS:
1. Client services (For clients assigned by Division leader)
• Timely renew insurance policies, strictly following Renewal Guideline of the Division
• Follow up client’s growth & requirements
• Design insurance program matching with client’s requirement
• Negotiate terms & conditions with clients
• Keep & develop the relationship with clients
• Conduct Insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
• Arrange risk surveys
• Provide consulting services to clients
• Explore new clients
2. Business Administration:
• Assist supervisors to handle client services
• Prepare and submit the Quotations to clients as per Division’s Guidelines
• Check the policies issued by Business Processing
• Plan client meeting schedules
• Strictly follow up Premium Collection
3. Co-ordination with other Divisions:
• Cooperate with Claim staff for claim matters of assigned clients
• Cooperate with Underwriting division for daily works as well as arising matters related to policy issuance, underwriting information & survey schedule
• Cooperate with Accounting Section for Premium collection
4. Reports
• Timely prepare periodic reports as required by the Deputy Manager
5. Other office work as required by the Company
KEY PERFORMANCE INDICATORS:
• GWP
• Renewal ratio
• Loss Ratio
• OS premiumPhúc lợi
- Attractive and competitive remuneration package: attractive monthly salary, Guaranteed Bonus, Short-Term Incentive Bonus, various types of allowances (telecommunication allowance, pocket allowance, special language allowance, risk surveyor duty allowance, hotline duty allowance…) and long service award.
- Premium healthcare insurance package including health and accident insurance in addition to basic insurances regulated by the Labor Code to employees and their entitled families’ members (depends on the level of employees).
- Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary…), technical exchange seminar…).
- Minimum of 15 annual leave days; Annual health check-up at high standard level.
- International and professional work environment with high ethic and compliant culture.
- Annual company summer vacation and parties with teambuilding activities and talented performances.Executive (Customer service)/ Digital Business Development DivisionID:19676
-HanoiMô tả công việc
OVERALL RESPONSIBILITIES:
o Daily operate Call Center activities
o Support to execute and deliver digital activities
CONTEXT:
o Online Travel Insurance
o All other Online Insurance Products as assigned by the Company
DIMENSIONS:
o Timeline
o GWP
o Profit
KEY OUTPUTS:
1. Customer service
- To receive & answer phone calls from customers related to Products sold online
- To guide customers about purchasing online products
- To handle customers requirements for endorsements
2. Customer information management
- To update customers information following KYC rule
- To manage the customer's information storage
3. Digital marketing activities
- Prepare content for online channels including but not limited to Facebook
posts and news/PR articles.
- Support to execute marketing campaigns
- Prepare other contents as assigned
4. Product & Service improvement
- To collect customers feedback and report to the line manager
- To work out ideas, proposals for improvement of online products & customers
service
5. Others:
- Timely complete the reports as required by the line manager
- Other works as assigned by line manager
KEY PERFORMANCE INDICATORS:
1. Timeline
2. Number of calls received
3. GWP
4. ProfitPhúc lợi
- Attractive and competitive remuneration package: attractive monthly salary, Guaranteed Bonus, Short-Term Incentive Bonus, various types of allowances (telecommunication allowance, pocket allowance, special language allowance, risk surveyor duty allowance, hotline duty allowance…) and long service award.
- Premium healthcare insurance package including health and accident insurance in addition to basic insurances regulated by the Labor Code to employees and their entitled families’ members (depends on level of employees).
- Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary…), technical exchange seminar…).
- Minimum of 15 annual leave days; Annual health check-up at high standard level.
- International and professional work environment with high ethic and compliant culture.
- Annual company summer vacation and parties with teambuilding activities and talented performances.【日系IT企業】カスタマーサポート[勢いのある日系IT企業での勤務！言語不問！]ID:19661
1,600 USD ~ 1,800 USDHanoiMô tả công việc
★お仕事概要
-自社予約システムReserva（レゼルバ）のに関するお客様からのお問い合わせ対応(メール・Chat）やマーケティングの補助タスクなどを行っていただきます。
★仕事詳細
-システム内でメール対応
-社内のスタッフのマネジメント
-お客様は日本人対象のため語学不問-システム不具合時のトラブル対応一部、当社メディアの運用、WEBマーケティングやブロズメディアSEO業務のサポート
（対象は、飲食店・サロン・ホールなどなど幅広く対応しております。）
-メディアの運用、WEBマーケティングの補助（未経験でも可）Phúc lợi
-医療保険
-Visa,WP支給QC & Improvement ManagerID:18934
25,000,000 VND ~ 34,000,000 VNDThu DucMô tả công việc
- Manage Inventory, Delivery, Nonsellable of all Warehouse.
- Support control, operate current warehouse and look for outside warehouse in need.
- Procurement for operation of all warehouse.
- Support warehouse in related with Kaizen.
- Improvement Activities (Quality meeting and SGA)
- Prepare report per assigned by General Manager/line Manager.
- Other tasks assigned by General Manager.Phúc lợi
- Social insurance
- Tet bonus
- Small bonus
- Annual leave
- Annual salary raise【日系大手企業】高級住宅の提案営業(人柄重視)ID:13201
33,670,000 VND ~ 35,000,000 VNDHanoiMô tả công việc
【提案営業】駐在員や各国からの出張者をメインターゲットとした サービスアパートメントをご提案して頂きます。
ベトナムは、日系企業の進出などに伴う在留邦人数が年々増加しています。
当プロジェクトでは、駐在員や各国からの出張者をメインターゲットとしたサービスアパートメントタイプの賃貸住宅を開発・運営をしており、その賃貸住宅の提案営業を担当して頂きます。
【具体的には】
・日系企業や外資系企業に2018年7月入居開始の高級サービスアパートメントをご提案します。
・メインターゲットが駐在員や各国からの出張者なため、提案先は企業の総務部等となります。
※ハノイへの出張や駐在予定の方はいないかなど、ニーズをヒアリングし、物件のご提案します。
・入居後のお客様のサポートや契約更新のフォローも行います。Phúc lợi
・昇給
・賞与：年1回
・週休二日制（シフトによる）
・有給休暇（年間12日）
・年1回の帰国手当
・民間医療保険加入
・住宅無償貸与（ロイジェントパークスハノイ）
・朝食支給（バイキング）
・営業社用車
・予防接種《日系コンサル企業》会計税務コンサルタント (ホーチミン勤務 / 資格不問)ID:17524
3,000 USD ~ 6,000 USDDist 1Mô tả công việc
■主な業務内容; 会計・税務ルーティン業務
- 会計、税務業務（事務員が記帳した内容のチェック・年次決算と監査対応
（ローカル会計事務所との調整）ベトナム会計税務業務・国際税務業務 等）
- 海外進出支援業務（市場動向調査、競合分析調査、財務・税務・会計コンサルティング 等）
- 新規問い合わせをいただいたお客様への提案
- 実務担当スタッフとの調整、進捗管理
- M&A支援業務（案件開拓や財務（経営）診断、経営戦略立案などリサーチ業務を含む）
- 海外進出支援業務（市場動向調査、競合分析調査、財務・税務・会計コンサルティング 等）
【募集背景】
当社はハノイを本社とし、ホーチミンにも幅を広げ活動しており、お客様は日系企業がほぼ100%です。
とくにホーチミンにて日系新規進出企業が増加傾向にあるため、即戦力を採用し事業拡大を図っています。
【会社の魅力】
駐在切り替え登用あり。現地採用の人でもやる気があればなんでもやらせてくれる環境です。
毎月本社社長が各拠点をまわるくらい社長との距離も近く声をあげやすい組織です。
【働く環境】
比較的若い世代が活躍しており元気で明るい印象のあるオフィスです。
残業もなく効率よく働いてくれる分にはまったく問題ない、外資的な要素のある会社です。Phúc lợi
■昇給 (年１回)
■ボーナス (業績に応じて)
■家賃手当 (検討可能)
■日本帰国手当 (３ヶ月に１度日本出張あり)
■社員旅行【日系大手物流企業】引っ越し営業 (キャリアパス豊富)ID:13981
1,600 USD ~ 2,000 USDHanoiMô tả công việc
【誰もが知る日系大手物流企業 / キャリアパス豊富】リムーバル営業
（B to B 業務）
・輸出入の書類手続き、現場の指示
・下見に行って見積もり、現場立ち会い
・スケジュール調整及び確認
（B to C 業務）
・引っ越し業務のお手伝い
・引っ越し現場の指示（力仕事はやりません）
【ここがポイント】
・オフィスはとても綺麗で就業のしやすい雰囲気です！
・業界大手のお客様が多く、ベトナム内でネットワークを広げることが出来ます！
・将来的には他部署への異動などキャリアパスも用意できます！
・国を跨いだ仕事を行うためグローバルな仕事に携わることが出来ます！Phúc lợi
■VISAサポート
■年次有給休暇（入社後1ヶ月が終了時点で1日ずつ翌月につく。最大24日まで）
■保険(UAC)
■ボーナスあり【スポーツ企業】チアリーディング講師（語学不問）ID:18901
1,200 USD ~ 1,500 USDDist 1Mô tả công việc
チアリーディングのレッスンを通したベトナム人の幼稚園・小学生向けへの教育
-レッスンの企画・運営
-レッスンでの実際の指導・監修
-各種書類作成
-顧客獲得Phúc lợi
要相談