Customer Success Staff (Hanoi/ IT/N2&ENG/ Leader candidate)ID:27032

20,000,000 VND ~ 35,000,000 VNDHà Nội (Chung)30 ngày trước

Tổng quan

  • Mức lương

    20,000,000 VND ~ 35,000,000 VND

  • Ngành

    Software

  • Mô tả công việc

    <Job Summary>
    You will be a customer success in the SaaS company, which is a start-up.

    <Detail>
    - Provide post-implementation support and training to clients on system usage.
    - Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
    - Support the sales team with product demos and client presentations.
    - Create and update user manuals or documentation as needed.
    - Coordinate with internal departments to resolve customer issues promptly.
    - Maintain strong client relationships and ensure high satisfaction levels.
    - Occasionally travel to client sites for direct support or seminars.

    <Attract Point>
    - Full benefits package
    - Good career advancement opportunities
    - Opportunity to acquire technical knowledge and experience in the latest technologies

Trình độ

  • Yêu cầu

    <Must>
    - Bachelor’s degree.
    - Japanese: N2 Advanced level
    - English: Intermediate level
    - At least 2 years of experience in negotiation or coordination (preferably in the IT or SaaS industry)

    <Parsonalities> ーThis is important
    - Growth mindset and willingness to learn
    - Strong communication and problem-solving skills
    - Able to think from the customer’s perspective and act proactively
    - Sincere, responsible, and team-oriented personality
    - Interest in consulting and technology

    <Prefer>
    - Have experience of working in Japan for 3-5 years as a solution sales

  • Tiếng Anh

    Intermediate Level

  • Ngôn ngữ khác

    None

Thông tin bổ sung

  • Phúc lợi

    - Annual performance review: twice/ year
    - Performance Bonus for all staff
    - Patents and Inventions bonus
    - Bao Viet Premium Healthcare Insurance Package even during the probation period
    - Annual Health Check-up for all staff
    - 12 days annual leaves, + New Year holiday according to the Japanese calendar
    - Company trip, Year-End Party
    - Insurance in full gross salary
    - Gift for Tet/ Autumn Festival
    - Hot bonus when introduce members ( Referral )
    - Free coffee and Tea

  • Giờ làm việc

    8:00 ~ 17:00

  • Ngày nghỉ

    Sat, Sun, Holidays

  • Hạng mục công việc