Tổng quan

• Mức lương

  40,000,000 VND ~ 55,000,000 VND

• Ngành

  Trading(Machinery), Trading(Electronics/Semiconductors)

• Mô tả công việc

  【Job Summary】
  Provides leadership to the Customer Service Department by achieving operational efficiency, reaching excellent customer satisfaction, and generating service business at a reasonable cost.
  
  【Job description】
  1. Quality Service Operation & Customer Satisfaction
  - Continuously find ways to improve Service Coverage.
  - Suitable parts stocking for faster repair.
  - Improve ASP technical competency through training and release of the service bulletin.
  - Outsourcing Projects.
  - Manage the call center.
  - Standardize all customer service procedures and policies.
  
  2. Service Partner Management, Service Network, Outsource Vendor
  - Periodic review and evaluation of Service Partners and Outsource Vendors.
  - Formulate and release Service Partner policy and guidelines.
  - Service Partner and Outsource Vendor meetings and operational reviews.
  
  3. Market Understanding
  - Gather customer service feedback.
  - Gather competitor’s service support information.
  - Analyze customer requirements with countermeasures.
  
  4. Service Product
  - Launch of an extended warranty offering to the corporate market
  - Launch a Maintenance Contract, when necessary, as an out-warranty service offering to the corporate market
  
  5. Showroom and solution center management
  - Responsible for managing solution center and showroom operation.
  - Enhance the product display and brand
  - Other tasks and reports as required