Senior CS Executive(in dist 1)ID:11594
-Dist 1Hơn 3 tháng trước hoặc lâu hơnTổng quan
Mức lương
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Ngành
Trading(Machinery)
Mô tả công việc
●Major Activities
Report to Division Head
1) Support service strategy set by Regional/Management, thus develops and recommend short and long term proposal through appropriate market an product research.
2) Undertake the primary responsibility for partner management and customer service
3) Co-ordinate closely with regional team for support and guidance
4) 1st level post sales technical support for Epson range of products
5) Managing and ensure set KPI are met
6) Ensure spare parts availability through proper forecasting and management
7) Understand local environmental and product safety standards
8) Warranty cost management and control
9) Analyse reports/data and provide for management reporting
●Outcome
To ensure Sales company and regional HQ strategy and process are aligned
CS operation and partner’s management are in control – with visibility and transparency
Support in business growth in Vietnam with CS as a key contributor to success.
Trình độ
Yêu cầu
<Must>
●Education
- Minimum Bachelor Degree in Engineering/Business/Computer Engineering
●Experience
- At least 2 years experiences in area of customer service support and 3 years of IT partner management
●Language
- Intermediate level of English: for company communicationTiếng Anh
Intermediate Level
Ngôn ngữ khác
None
Thông tin bổ sung
Phúc lợi
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Giờ làm việc
08:00 ~ 17:00
Ngày nghỉ
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Hạng mục công việc