Senior CS Executive(in dist 1)ID:11594
-Dist 13个月以上前概述
薪资
-
产业类别
Trading(Machinery)
工作内容
●Major Activities
Report to Division Head
1) Support service strategy set by Regional/Management, thus develops and recommend short and long term proposal through appropriate market an product research.
2) Undertake the primary responsibility for partner management and customer service
3) Co-ordinate closely with regional team for support and guidance
4) 1st level post sales technical support for Epson range of products
5) Managing and ensure set KPI are met
6) Ensure spare parts availability through proper forecasting and management
7) Understand local environmental and product safety standards
8) Warranty cost management and control
9) Analyse reports/data and provide for management reporting
●Outcome
To ensure Sales company and regional HQ strategy and process are aligned
CS operation and partner’s management are in control – with visibility and transparency
Support in business growth in Vietnam with CS as a key contributor to success.
资格
应征条件
<Must>
●Education
- Minimum Bachelor Degree in Engineering/Business/Computer Engineering
●Experience
- At least 2 years experiences in area of customer service support and 3 years of IT partner management
●Language
- Intermediate level of English: for company communication英文
Intermediate Level
其他语言
None
附加信息
福利制度
-
工作时间
08:00 ~ 17:00
假日
-
职业类别