Overview

• Salary

  18,000,000 VND ~ 25,000,000 VND

• Industry

  Call Center

• Job Description

  【Job Summary】
  We are hiring a Customer Support Leader to manage and oversee customer support operations.
  The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.
  
  【Job Details】
  - Operations & Team Management: Promotion and management of either the back-office operations team (data checking, screening, data entry) or the customer support team (chat, email) for Japanese e-commerce sites.
  - Stakeholder Communication: Participate in meetings with Japanese group companies and clients alongside supervisors to handle business reporting, consultations, and general collaboration.
  - Performance & Quality Control: Measure team/operational KPIs and conduct quality control.
  - HR Management: Handle team attendance tracking, employee evaluations, and performance appraisals.
  - Other tasks assigned by manager.