Overview

• Salary

  25,000,000 VND ~ 30,000,000 VND

• Industry

  Logistics

• Job Description

  * Position summary
  The Customer Success Assistant Manager plays a coordinating role between strategic direction and
  day-to-day operations. He/she is responsible for team supervision, ensuring smooth communication
  between internal teams and customers, and actively contributing to customer retention and
  satisfaction. The Assistant Manager helps translate customer insights into actionable improvement
  plans, monitors service quality, and ensures the team aligns with company goals.
  
  * Duties and responsibilities
  - Support the implementation of strategies to promote company products such as BSA, charter,
  TPEB by coordinating with sales teams and monitoring progress with existing and potential
  customers.
  - Provide guidance to the team in consulting to customer about company’s service, selling
  products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and
  outbound shipments, propose with idea/solution/countermeasures and make material for these
  proposals to customers.
  - Optimize SOPs and coordinate with multiple departments to tailor processes to meet customer
  needs correctly.
  - Collect and prepare preliminary analysis of sales data to support performance tracking, and
  provide insights to management and sales team for further decision-making.
  - Consolidate and analyze team data, and propose improvements for service efficiency and
  customer satisfaction.
  - Analyze customer insights and market impacts on operations and suggest service
  adjustments.
  - Ensure team members are up to date on all current industry related news and regulations.
  - Implement trainings for team members to sell all company’s products such as Ocean, Air, CBT,
  Warehouse, VAS Services, both inbound and outbound.
  - Foster teamwork and maintain highly motivated team members through effective leadership,
  communication and guidance.
  - Handle all customer escalations that staff could not solve.
  - Perform other tasks as assigned by the superiors.
  - Report to direct superiors as requested.
  - Promoting sales activities together with sales team to expand new business from exisiting
  cutgomers.