Overview

• Salary

  18,000,000 VND ~ 25,000,000 VND

• Industry

  Call Center

• Job Description

  【Job Summary】
  Provide customer support in Japanese (chat and email) for inquiries from Japanese e-commerce site users.
  
  【Job Details】
  - Provide customer support in Japanese for inquiries from Japanese e-commerce site users (mainly chat, but also email). Also email is available).
  - Provide 1-on-1 support for subordinates and team members.
  - Participate in meetings with Japanese group companies, and report, consult, and collaborate with superiors.
  - Participate in meetings with Japanese clients, and report, consult, and collaborate with superiors.
  - Measure KPI of the team/work and perform quality control.
  - Manage the team's attendance and conduct employee evaluations and assessments.
  - The other tasks assigned by the Japanese manager.