Overview

• Salary

  15,000,000 VND ~ 20,000,000 VND

• Industry

  Software

• Job Description

  1. Project Handling and Processing
  - Receive and process customer requests;
  - Coordinate with internal teams (PMO, Engineering, BD, Purchasing) to verify customer requirements;
  - Manage selling prices and gross margins based on cost structure;
  - Prepare and issue quotations and sales contracts to customers;
  - Receive and verify POs, confirmations, and pre-orders from customers;
  - Submit purchasing requests to the Purchasing team;
  - Coordinate with Purchasing for delivery arrangements and with Accounting for VAT invoicing;
  - Follow up with customers on pending or ongoing projects;
  - Monitor and track the status of all submitted quotations.
  
  2. Customer Care and Relationship Management
  - Maintain and develop relationships with customers (Vietnamese staff);
  - Propose and recommend promotional programs to customers;
  - Understand and anticipate customers’ business needs in the upcoming period.
  
  3. Issue Resolution (under Team Manager’s guidance)
  - Handle pricing-related issues (standard pricing, new pricing, discounts, support pricing);
  - Resolve product-related issues (incorrect items, delivery delays, temporary solutions, etc.);
  - Address documentation issues (EPE, invoicing, payments, pending projects);
  - Handle customer complaints.
  
  4. Data Management
  - Maintain and store project-related information on the company drive.
  
  5. Reporting
  - Prepare weekly reports;
  - Report on the actual status of each project;