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Parts Advisor (Spare-Part Dept.) ID:11939

Job Description *To support the supply operation of Yanmar Spare Parts and Accessories to dealer network nationwide in a prompt and accurate manner, making contribution to the achievement of parts sales target, based on the company’s business objective & strategy.
Communicate with dealer’s parts staff to ensure their Parts demands will be fully met.

- Check parts catalogs update on YDS and issue parts bulletin to dealers for the new part-code on a timely manner.
- Conduct the parts training to dealer’s parts staff on YDS, PartsXpress for smooth order handling.
- Collect dealer’s parts situation before the main harvesting season and issue recommended parts list for their planning order.
- Assist dealers with determination of Parts and Accessories requirements in catalogues.
- Assist & advise parts order-taking staff in checking & determining dealer’s orders on RPMS and recommend interchangeable parts or other related parts if any.
- Follow up and check parts consignment at dealers for sales, resupply to update the inventory control system to ensure there’s no discrepancy between RPMS with FA accounting system.
- Work with JX Nippon to guarantee the on-time delivery of genuine oils to meet dealer’s maintenance service demand before and during the main season months, increasing oil sales.
- Review and check parts stock level to issue internal transfer list between warehouses to achieve the high order fill rate.
- Cooperate with service personnel to collect estimated order forecast for warranty service to consolidate into monthly stock order to overseas supplier.
- Manage parts storage situation at 3LP warehouse accordingly
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Required Qualifications <Must>
- Bachelor degree.
- Good literacy of Ms Office, particularly Ms Excel.
- Fluency in English: Listening, reading, writing, speaking
- 1 year experience about spare part advisor to Agricultural machine (not sale)

<Better>
- Knowledge and experience of spare-part is preferable, especially parts of agricultural machinery or equipment is an advantage.

<Others>
- Mechanical background or knowledge of agricultural or similar industries.
- Become familiar and efficient with all phases of the computerized inventory system required for parts operations or the ability to quickly learn.
- Ability to look up parts and quote prices for parts using proper catalogue for particular machine models.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- High level of communication skills using all methods email, phone etc.

Salary Monthly Salary 11,300,000VND 〜 14,700,000VND
Location

Executive office ID:11620

Job Description - Oversee the smooth operations of the administration and business processes of company
- Manage the staff to work effectively
- Training and leading the group
- Inform IT team about the technical problems
- More details will be discussed during the interview
Required Qualifications - Good command of English and Japanese language, N2 and above; N1 is an advantage
- Experience in leading and training the group
- Highly responsible and careful in handling work
- Good at IT system, Microsoft Word, Excel, Power Point, Internet, Email…
Salary Monthly Salary 500USD 〜 1,000USD
Location Ha Noi

All2 (1〜2 )