24 Jobs: Job Vacancies for Customer Support Positions
Admin cum operation staff (HCM/N2)ID:28054
10,000,000 VND ~ 15,000,000 VNDDist 1Job Description
【Job Summary】This is an exciting opportunity for a dynamic professional to join a newly established Japanese cafe as a founding member. The company is dedicated to bringing authentic Japanese flavors and service culture to Vietnam, starting with their first flagship store in a prime location. As an Admin & Shop Support Specialist, you will play a crucial role in the pre-opening phase and ensure smooth daily operations after the launch.The successful candidate will handle a wide range of administrative duties, from legal documentation to supplier coordination, while also providing hands-on support at the cafe. We are looking for a versatile individual who is passionate about the F&B industry and thrives in a fast-paced, startup environment. Your contribution will directly impact the success of the brand's entry into the Vietnamese market.【Responsibilities】- Coordinate with vendors and suppliers for equipment, ingredients, and interior work.- Manage office administrative tasks including filing, procurement, and payment processing.- Support recruitment and training coordination for kitchen and service staff.- Assist in managing staff shifts, attendance, and payroll data.- Translate documents and interpret during meetings between Japanese managers and local partners.- Support shop floor operations during busy hours or grand opening events.- Monitor and manage inventory levels of office and cafe supplies.- Communicate with the building management or local authorities for operational compliance.- Other related tasks as assigned by the General Manager.【Company/Job Attraction】- This is new company, you can try challenging job- You can work with a high level of discretion
Benefit
- Employment insurance
- Health insurance
- Social insurance
- Salary review: Once a year
- Company tripsQC DEPUTY MANAGERID:28015
20,000,000 VND ~ 25,000,000 VNDBinh TanJob Description
【Job Summary】- Ensure high-quality industrial laundry services, adhering to occupational safety regulations and relevant quality management standards.- Develop and implement the company's quality management system; promote continuous improvement and optimize operational processes.【Job description (details)】- Develop, implement, and maintain a quality management system according to appropriate standards (e.g., ISO 9001, 14001, 45001, or the company's internal standards).- Plan and manage quality improvement programs, optimizing laundry, packaging, transportation, and logistics processes.- Establish and monitor quality KPIs (process accuracy, service error rate, order processing time, rework rate, etc.).- Manage internal quality audits, process inspections, and evaluations of suppliers and related partners.- Develop and train personnel on quality management, safety standards, and work procedures.- Coordinate with operations, engineering, safety, and customer service departments to ensure consistent quality throughout the service supply chain.- Analyze quality data, prepare periodic reports for management, and propose corrective actions.- Identify and manage risks related to quality and workplace safety; propose mitigation measures.【Company/Job Attraction】- Opportunity to learn and improve your skill with international standards.- Professional, dynamic working environment - Full benefits package- The opportunity to work in a large corporation, nice background for future career path
Benefit
- Telephone allowance
- Work equipment allowance
- Computer provided
- Social insurance, annual health check-ups
- 13th-month bonusCUSTOMER SERVICE MANAGERID:28013
25,000,000 VND ~ 30,000,000 VNDBinh TanJob Description
【Job Summary】- Responsible for managing and controlling the delivery process, personnel, and delivery vehicles.- Receiving and handling feedback, building relationships with customers, managing internal operations, and reporting.【Job description (details)】A. Delivery ManagementOperate Delivery Operations:- Develop delivery plans and schedules for hospitals/partners.- Assign and supervise the work of delivery staff.- Ensure that dirty laundry is received and clean laundry is delivered according to procedures and on time.Control the Delivery Process:- Supervise the counting, sorting, and processing of laundry at the delivery point.- Monitor and promptly address any issues that arise: shortages, loss, damage.- Check the quality of packaging, transportation, and the condition of linens before delivery to customers.Manage Personnel and Delivery Vehicles:- Manage trolleys, transport vehicles, and support tools at the hospital.- Train and guide new staff on delivery procedures.- Recommend additional personnel and supplies as needed.B. Customer Service ManagementReceiving and Handling Feedback:- Receiving information from hospitals/partners regarding laundry service quality.- Analyzing the causes and coordinating with relevant departments to develop solutions.- Reporting and proposing process improvements to enhance customer satisfaction.Managing Contracts and Service Terms:- Monitoring the progress of service contract terms.- Ensuring the quality and quantity of services provided meet commitments.- Coordinating with departments to address emerging requests from hospitals.Building Customer Relationships:- Maintaining good relationships with fabric warehouse managers and relevant departments at the hospital.- Conducting regular/ad hoc meetings to discuss service quality.- Collecting and analyzing customer feedback to improve services.Internal Management and Reporting:- Prepare periodic reports on customer service activities and propose improvement plans.- Coordinate with the logistics, production, and management departments to resolve arising issues.- Organize training and guidance for customer service staff on communication skills and problem-solving.【Company/Job Attraction】- Opportunity to learn and improve your skill with international standards.- Professional, dynamic working environment - Full benefits package- The opportunity to work in a large corporation, nice background for future career path
Benefit
- Telephone allowance
- Work equipment allowance
- Computer provided
- Social insurance, annual health check-ups
- 13th-month bonusSales Staff (Thuy Nguyen, Hai Phong)ID:26483
13,000,000 VND ~ 16,000,000 VNDHai PhongJob Description
1. Duy trì và chăm sóc khách hàng hiện có. 2. Tiếp nhận yêu cầu (bản vẽ kỹ thuật, thông số sản phẩm). 3. Phối hợp với bộ phận kỹ thuật để: Phân tích khả năng sản xuất và lập báo giá 4. Tìm kiếm và phát triển các nhà cung cấp mới; duy trì mối quan hệ với nhà cung cấp hiện tại và thu thập báo giá khi có yêu cầu.5. Gửi báo giá, đàm phán giá với khách hàng6. Theo dõi tiến độ sản xuất, giao hàng để đối ứng với khách hàng7. Phối hợp với các bộ phận: sản xuất, QC, XNK để xử lý các vấn đề phát sinh 8. Lập báo cáo doanh số, khách hàng. 9. Cập nhật thông tin đơn hàng. 10. Hỗ trợ công việc cho vị trí XNK (20%): quản lí tem hàng, giao nhận hàng hóa …..
Benefit
- Bảo hiểm xã hội
- Thưởng: 1 lần/ năm
- Tăng lương: 1 lần/ năm
- Phụ cấp con nhỏ
- Tiệc liên hoan cuối nămNhân Viên Kinh Doanh/ Nhân viên kinh doanh cấp cao Dự Án (Vật liệu xây dựng, Hanoi)ID:18096
18,000,000 VND ~ 30,000,000 VNDHanoi (General)Job Description
- Carry out project sales work to complete assigned targets based on the team's AOP targets.- Search for potential project owners/DVs, establish & build close relationships with owner’s departments such as design management department, bidding department... to advise on company product and update tendered project information.- Approach and build relationships with architect companies, introduce company products, and spec – in product specification into the design and spec of the project to help increase the chance of winning the project. - Cooperate with contractors and project fabricators to coordinate consulting on technical solutions, quote prices, and bid for project.- Maximum support to fabricators and partners in supplying, technical consulting and installation of company products.- Support the installation supervision team and fabricator in solving problems that arise with the PJ owner and main contractor related to the installation of company product of the project.- Support the operations team to urge fabricators to pay and pick up goods according to contract agreements and announced plans.Learn about competitors & contribute opinion in building sales policies- Perform other tasks as requested by superiors.
Benefit
- Social insurance
- Health care insurance 24/24
- 3-4 Saturday off per month (only 1 Saturday working per month)
- Birthday congratulation (300,000/times- every year), Children Day, Mid-Autumn Festival
- Reward for 10 years, 20 years of seniority
- Local, regional, global training opportunities
- Summer holiday (1 week in Jul)
- Performance bonus: 4 times per year (average 3.0 - 5.0 months per year)
- Company trip
- Year End Party.Customer Services Staff (Chinese speaking/ Hoan Kiem, HN)ID:27872
12,500,000 VND ~ 18,500,000 VNDHanoi (General)Job Description
- Operate and maintain the Customers’ SRM systems, ensuring accurate data management and smooth processing of customer-related documents.- Prepare and send Statements of Account (SOA) to customers on a regular basis, proactively supporting timely payments and minimizing overdue balances.- Make delivery plan for customers- Control PO from the customers and closely working with customer for delivery to satisfy customer requirements.- Handling precursor declaration and chemical declaration for imported cargo & exported cargo (if any)- Control & manage NG & return NG to suppliers/customers.- Be responsible to place PO to suppliers; follow up and control this category of materials to meet the timing and reliability of the company.- Based on Purchase Requisition, or forecast from Sale team, purchase materials per purchasing procedure and company’s policies.
Benefit
- Bonus (2 times/year) & salary reviewed based on working performance
- Premium annual health check
- Full premium healthcare package for employee and family
- Company trip once a year (Oversea/domestic)
- Language allowance policy
- Flexible working regime
- Work from home regime
- Business trip allowance
- Social Insurance, Healthcare Insurance, Annual leaves, etc. as labor lawCustomer Support Assistant Leader(N2/Hanoi)ID:27713
16,000,000 VND ~ 25,000,000 VNDHanoi (General)Job Description
【Job Summary】We are hiring a Customer Support Assistant Leader to manage and oversee customer support operations for a well-known Japanese smartphone game application.The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.【Job Details】- Respond to customer inquiries via email in Japanese for a major smartphone game application- Provide operational guidance and quality control for Vietnamese staff (JLPT N3 or above)- Manage team progress and workflow (team size: 5+ members)- Conduct quality management for assigned projects- Handle client communication and reporting- Evaluate staff performance- Manage shift scheduling and working environment- Coordinate operations with the parent company in Japan- The other tasks assigned by the Japanese manager.
Benefit
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress codeSales & Marketing Manager/ Assistant Manager (Nam Dinh)ID:27774
23,000,000 VND ~ 30,000,000 VNDNam DinhJob Description
Research potential customers to develop effective approaches.- To provide information and introduce the company project to customers.- Propose marketing plans and strategies; participate in conferences and trade fairs to promote and seek potential customers through agencies, organizations, companies, mass media, the internet, etc.- Conduct market surveys and collect data.- Manage team and corporate with other department to achieve revune, profit target.- Other tasks will be asked by manager
Benefit
- Social insurance
- Review salary: 1 time/ year
- 13th month salary
- Healthcare insurance 24/7
- Gifts for official holiday: 30/4-1/5, 2/9, 1/1
- Employee will be off on Christmast day and Singapore Independence day.Phó phòng Dịch vụ Khách hàng Quốc tế (Hà Nội)ID:27700
26,000,000 VND ~ 31,000,000 VNDHanoi (General)Job Description
[TÓM TẮT VỊ TRÍ]Quản lý các hoạt động thương mại quốc tế của công ty.[TRÁCH NHIỆM CHÍNH]• Quản lý và theo dõi toàn bộ quy trình đơn hàng từ báo giá đến giao hàng.• Phối hợp với nhà cung cấp, đơn vị logistics và các bộ phận nội bộ để đảm bảo giao hàng đúng tiến độ.• Chuẩn bị và kiểm tra chứng từ xuất nhập khẩu (Hóa đơn, Phiếu đóng gói, Vận đơn, C/O, v.v.).• Đảm bảo tuân thủ các quy định thương mại quốc tế và quy trình nội bộ của công ty.• Xử lý chuyên nghiệp các yêu cầu, khiếu nại của khách hàng và dịch vụ sau bán hàng.• Đàm phán và làm rõ các điều khoản thương mại (Incoterms, điều khoản thanh toán, lịch giao hàng).• Theo dõi tình trạng lô hàng và cập nhật thường xuyên cho khách hàng.• Kiểm soát chi phí đơn hàng, theo dõi lịch thanh toán và hỗ trợ đối chiếu công nợ với kế toán.• Lưu trữ và cập nhật dữ liệu chính xác trên hệ thống quản lý.• Xây dựng và duy trì mối quan hệ tốt với khách hàng và đối tác quốc tế.
Benefit
- Trợ cấp Ăn trưa (Đã gồm trong lương gross)
- Trợ cấp Đi lại/Di chuyển (đã gồm trong lương gross)
- Du lịch công ty
- Bảo hiểm xã hội, Bảo hiểm y tế theo quy định
- Thưởng hàng năm (Annual Bonus)
- Gói thù lao/Đãi ngộ hấp dẫn và xứng đáng
- Môi trường làm việc chuyên nghiệp
- Ứng viên trúng tuyển sẽ được hưởng chế độ đãi ngộ hấp dẫnSale Staff (N2/BD)ID:27678
12,000,000 VND ~ 14,000,000 VNDBinh DuongJob Description
【Job Summary】- Responsible for work as a Sales Staff【Job description】- Prepare quotations- Visit clients to collect information about forecasts and new products- Develop new projects and search for potential customers- Handle customer complaints and requests 【Company/Job Attraction】- Japan environment (professional)- Full benefits package- The opportunity to work in a large corporation, a nice background for a future career path
Benefit
- Shuttle bus from HCM (Binh Thanh) to company
- Lunch allowance
- 13th-month bonus (depend on company's business situation)
- Health insurance
- Social insurance
- Health check
- Company trip
- Salary review once a year
