B2B Client Relations Senior Staff (Thach That/Hanoi) ID:28072

16,000,000 VND ~ 22,000,000 VNDThach That - Quoc Oai Industrial Parkabout 12 hours ago

Overview

  • Salary

    16,000,000 VND ~ 22,000,000 VND

  • Industry

    Trading(Other), Trading(Chemicals/Materials)

  • Job Description

    [Scope of Work & Responsibilities]
    • Accurate Communication & Coordination
    o Understand the background of client requests (e.g., delivery changes)
    o Verify facts and coordinate with internal departments (e.g., logistics) to ensure accurate responses
    • Incident Management & Problem Solving
    o Quickly assess situations such as delivery delays or unexpected issues
    o Propose logical, fact-based alternative solutions and lead resolution
    • Client Communication & Relationship Management
    o Maintain regular communication with clients
    o Build and strengthen long-term, trust-based relationships
    • Client Insight Analysis & Reporting
    o Analyze client feedback and needs based on facts (without assumptions)
    o Provide accurate and structured reports to management

Qualifications

  • Requirement

    <Must>
    ■ Requirements
    • Bachelor’s degree or above (relevant field)
    • Minimum 3 years of experience in BtoB sales or client relations
    Language skills:
    • Strong English communication skills
    • Ability to have in-depth conversations with clients and understand client insights (hidden needs and concerns)
    Soft skills:
    • Strong communication and teamwork skills
    • Agile thinking, flexibility, and proactiveness
    • Ability to coordinate across multiple departments and handle dynamic situations

    <Advantage>
    • Having Japanese Skills
    • Experience in trading or wholesale companies
    • Experience working in Japanese, Korean, or multinational companies

  • English Level

    Upper-Intermediate Level

  • Other Language

    None

Additional Information

  • Benefit

    • Full statutory insurance (SI, HI, UI)
    • 13th-month salary & performance bonus
    • Annual leave, salary review & company trip
    • Health insurance & seniority allowance
    • Shuttle bus provided
    • Allowances: lunch, transportation, childcare
    • Team building activities

  • Working Hour

    8:00 ~ 17:00

  • Holiday

    - Sat every other week
    - Sun
    - Public Holiday

  • Job Function