Overview

• Salary

  10,000,000 VND ~ 11,300,000 VND

• Industry

  Call Center

• Job Description

  【Job Summary】
  Our client is a prominent IT service provider in Vietnam, backed by major Japanese investment.
  They specialize in high-quality operational support, ranging from game quality assurance to multi-language customer service, fostering a professional yet supportive work culture for tech and gaming enthusiasts.
  We are seeking two Customer Support Representatives to handle inquiries for a popular mobile game in the Taiwanese market.
  The ideal candidate should be fluent in Chinese and Japanese, possess a strong sense of responsibility, and be eager to build a career in the dynamic global gaming industry.
  
  【Responsibilities】
  - Support customers via email for the Taiwanese version of the game application.
  - Respond to player inquiries accurately using Traditional and Simplified Chinese.
  - Study and utilize Japanese-language internal manuals and knowledge databases.
  - Follow standardized response templates to ensure service quality.
  - Complete a mandatory 1-month intensive training program upon joining.
  - Use Excel and Google Spreadsheets to track and report customer issues.
  - Collaborate with the internal team to stay updated on game features and updates.
  - Maintain high levels of punctuality and professional responsibility.
  - Work shift rotations, including weekends and public holidays, to ensure continuous support.
  - Perform other related tasks as directed by management.
  
  【Job Attraction】
  Strong Career Support: New hires receive one month of professional training and have access to detailed manuals, making it easy for those new to the role to succeed.
  Generous Compensation & Benefits: Competitive salary with specific language allowances, 15 days of annual leave, and 300% pay for holiday shifts.
  Unique Work Culture: Enjoy a Japanese-style work environment featuring a unique reward system ("Pit" points) to exchange for authentic Japanese snacks and drinks.