Overview

• Salary

  13,000,000 VND ~ 20,000,000 VND

• Industry

  Call Center

• Job Description

  【Job Summary】
  We are hiring a Customer Support Assistant Leader to manage and oversee customer support operations for a well-known Japanese smartphone game application.
  The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.
  
  【Job Details】
  - Respond to customer inquiries via email in Japanese for a major smartphone game application
  - Provide operational guidance and quality control for Vietnamese staff (JLPT N3 or above)
  - Manage team progress and workflow (team size: 5+ members)
  - Conduct quality management for assigned projects
  - Handle client communication and reporting
  - Evaluate staff performance
  - Manage shift scheduling and working environment
  - Coordinate operations with the parent company in Japan
  - The other tasks assigned by the Japanese manager.