Box Technical Helpdesk (N2/Tokyo, Japan)ID:27314

60,000,000 VND ~ 80,000,000 VNDJapanabout 1 month ago

Overview

  • Salary

    60,000,000 VND ~ 80,000,000 VND

  • Industry

    Software

  • Job Description

    • As the main point of contact, provide solutions to support end users.
    • Troubleshoot basic technical issues related to Box - a Content Management Platform.
    • Coordinate with technical teams to resolve complex issues.

Qualifications

  • Requirement

    • Experience operating or supporting SaaS platforms (e.g., Box, Google Workspace, Microsoft 365, etc.) at least 3 years
    • Strong technical capability in API integration to connect with external systems beyond Box; proficiency in at least one programming language such as JavaScript or Python; solid understanding of JSON.
    • Japanese proficiency: Minimum JLPT N2 level, with the ability to communicate across listening, speaking, reading, and writing (priority given to listening, reading, and writing if not fully proficient).
    • Ability to explain technical concepts clearly to non-technical users.
    • Strong curiosity and willingness to learn, particularly in cloud services similar to Box.

    Additional Information:
    • Prior experience with Box is not required; training will be provided after onboarding.
    • This role operates at Layer 2 (Tier 2), collaborating with Layer 1 (Tier 1) via a ticketing system (e.g., Salesforce, ServiceNow).

  • English Level

    Doesn’t matter

  • Other Language

    None

Additional Information

  • Benefit

    - Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
    - Salary review 2 times/ year, based on work performance and company’s performance;
    - Performance bonus, 13th- month salary, public holidays bonus (2/9, 30/4, 1/5, 1/1); bonus for Excellent Employee and Excellent Team;
    - Social insurance, health insurance, unemployment insurance and Bao Viet care insurance;
    - 01 hour paid leave per day for women having children under 12 months
    - Minimum 14 paid leaves per annum for all employees after probation;
    - Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks;
    - Yearly company trip and year-end party, quarterly team building and weekly eating together;
    - English - Japanese Club, Sports Clubs;
    - Men’s Day, Women’s Day, Children’s Day, Mid-Autumn Festival and other benefits under the provisions of the company;
    - Training courses and working opportunities with technical gurus

  • Working Hour

    8am ~ 5:30pm

  • Holiday

    Sat, Sun and National Holidays

  • Job Function

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