Overview

• Salary

  18,000,000 VND ~ 30,000,000 VND

• Industry

  Trading(Machinery), Trading(Automotive), Trading(Electronics/Semiconductors)

• Job Description

  The candidate will report to the Customer Service Manager and will primarily be involved in the following:
  
  • Assist to Manager to create strategic plan to enhance service quality
  • Handle customer inquiry on quotation, sales order and relating.
  • Closely follow up customer quotation to aggressively get the order.
  • Actively seek opportunities to grow existing customer business.
  • Follow up incoming sales prospect through email/call/ Zalo.
  • Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.
  • Communicate & coordinate with internal Departments/ Supplier to handle customer requirement.
  • Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.
  • Compliance communication procedures, guidelines, KPI & company procedure.
  • Visit customers may be required but limited.
  • Other tasks will be assigned by Manager.