Overview

• Salary

  -

• Industry

  Insurance

• Job Description

  • To handle and settle motor claims as per the authority matrix.
  • To ensure the loss adjusting approaches to be properly conducted and
  managed either on the case by case basis or overall pending claim list.
  • To be responsible for claims management and loss control activities as required by the Company.
  • To join the required trainings to be delivered by outsourced providers or by MSIG Asia.
  • To ensure proper and timely reporting to Task Force meetings and the Management of MSIG as required.
  • To deliver necessary training sessions to junior staff, garage staff, banca staff and sales staff.
  • To use and manage the E-Claim System and its related tasks/projects in order to well support the motor claims services of MSIG.
  • To comply with the guidelines of the Claims Manual and compliance requirements.
  • To set appropriate reserves within the authorized limit and report to authorized persons as required.
  • To follow up outstanding claims information and negotiate with claimants for settling of the claims,
  • To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services.
  • To observe accuracy, completeness and timeliness when carrying out daily responsibilities.
  • To prepare reports, statistics for relevant internal meetings.
  • Contribute to the sales function of the Company:
  o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
  o Assist in handling claims in a way which will enhance the
  Company’s image and reputation for services of high speed and efficiency;
  o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
  • To execute other office tasks as required by the Company.
  • Timely and accurate reports as required.
  • Conduct subrogation and salvage recovery in cases where applicable.
  • In-house loss adjusters & surveyors. Managing the outsourced surveyors where applied. Managing IHAs activities.
  • Motor claims analysis & reports as required by Management.
  • Prepare and attend TaskForce meetings.
  • Managing and working with Merimen and DLRs in the network to ensure the good services to the clients.
  • Other office works as required by the Company.