概述
薪资
18,000,000 VND ~ 25,000,000 VND
工作行业
Call Center
工作内容
【Job Summary】
We are hiring a Customer Support Leader to manage and oversee customer support operations.
The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.
【Job Details】
- Operations & Team Management: Promotion and management of either the back-office operations team (data checking, screening, data entry) or the customer support team (chat, email) for Japanese e-commerce sites.
- Stakeholder Communication: Participate in meetings with Japanese group companies and clients alongside supervisors to handle business reporting, consultations, and general collaboration.
- Performance & Quality Control: Measure team/operational KPIs and conduct quality control.
- HR Management: Handle team attendance tracking, employee evaluations, and performance appraisals.
- Other tasks assigned by manager.
资格
任职资格
＜Must＞
- JLPT N2 or above(Must have certificate)
- Having more than 4 years of experience in BPO business or customer support (email/chat)
- Having more than 2 years of experience as team leader or SV.
- Basic IT literacy (Windows, smartphone, general IT knowledge)
- Practical experience using Microsoft Office or Google Workspace
＜Prefer＞
- Experience in online services or e-commerce operations
- Experience working in a Japanese company or living in Japan英文
Doesn’t matter
其他语言
None
附加信息
福利制度
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress code工作时间
9:00 ~ 18:00
假日
Sat, Sun, National Holidays
职业类别
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