Tuyển dụng 5: Call Center
[Very urgent] Senior Project / PMO / BrSE (Japanese N2+/ Da Nang)ID:28405
30,000,000 VND ~ 40,000,000 VNDDa NangMô tả công việc
We are looking for an experienced Project Senior/ Leader to support project governance, delivery monitoring, and quality assessment for software development projects serving Japanese customers. The role focuses on reviewing project information, analyzing delivery status and quality indicators, identifying potential risks and areas for improvement, and providing objective observations and recommendations to both customers and offshore teams. The position supports project transparency, quality improvement, and delivery governance through continuous monitoring and data-driven analysis. 1. Project Monitoring & Analysis• Review project progress, delivery status, quality metrics, and project documentation to obtain an objective view of project health.• Analyze project data, reports, schedules, defect trends, issue logs, and other project indicators to identify potential risks, quality concerns, or process gaps.• Monitor compliance with agreed project processes, quality standards, and customer requirements.• Evaluate project execution from governance and quality perspectives and provide independent observations to stakeholders.2. Quality & Governance Support• Identify delivery risks, quality issues, process weaknesses, and operational challenges that may impact project outcomes.• Raise observations, concerns, and improvement recommendations based on project data and evidence.• Provide insights and suggestions to offshore teams and customers on improving project quality, risk management, development processes, and delivery transparency.• Support continuous improvement initiatives by identifying recurring issues, lessons learned, and best practices across projects.3. Reporting & Stakeholder Communication• Consolidate and analyze information from multiple project sources to prepare project monitoring reports and governance summaries.• Provide objective updates regarding project status, quality trends, risk indicators, and areas requiring management attention.• Present findings, observations, and recommendations to project stakeholders in a clear and professional manner.• Maintain project governance records, assessments, monitoring reports, and related documentation.4. Other Responsibilities• Support Manager / Senior Manager in governance, quality assurance, and project monitoring activities.• Perform other tasks assigned by Manager / Senior Manager.
Phúc lợi
- Bonus 13th Salary + Year-End Reward (a half month) + Excellent Bonus
- Opportunities for promotion and career-up
- Special allowance for foreign language certificate (Up to 500USD/month)
- Full social package (SI, HI, UI) & Premium healthcare insurance (Bao Viet)
- Annual Health check at the top healthcare center
- 19 days of paid leave
- Free Japanese class; 1:1 class with native teachers
- Free training courses on Udemy & company support the fee (100%) to get technical certificates such as AWS Certified Advanced Networking; Microsoft DevOps Engineer Expert, etc. (up to 10M VND incentive)
-Many company activities to tighten the relationship between employees: Company trip, Year-end Event, Team building, Sports Day, Family Day, Outing Trip, etcCustomer Support Assistant Leader(N2/Hanoi)ID:28381
14,000,000 VND ~ 18,000,000 VNDHanoi (General)Mô tả công việc
【Job Summary】We are hiring a Customer Support Leader to manage and oversee customer support operations.The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.【Job Details】- Operations & Team Management: Promotion and management of either the back-office operations team (data checking, screening, data entry) or the customer support team (chat, email) for Japanese e-commerce sites.- Stakeholder Communication: Participate in meetings with Japanese group companies and clients alongside supervisors to handle business reporting, consultations, and general collaboration.- Performance & Quality Control: Measure team/operational KPIs and conduct quality control.- HR Management: Handle team attendance tracking, employee evaluations, and performance appraisals.- Other tasks assigned by manager.
Phúc lợi
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress codeOperation Leader (N2 / Hanoi/ New project)ID:28367
15,000,000 VND ~ 20,000,000 VNDHanoi (General)Mô tả công việc
【Job Summary】A prominent global outsourcing and BPO service provider is launching a brand-new business segment at its Vietnam office to support corporate operations. This newly established project focuses on data management, workflow optimization, and operational support for a major retail and distribution client located in Japan. Operating within a highly collaborative and structured environment, the company delivers top-tier operational solutions entirely in the Japanese language while maintaining authentic Japanese corporate values.The ideal candidate will join as a BPO Project Leader to spearhead this new operation from its initial launch phase. Responsibilities include grasping the client's existing processes, designing operational workflows, creating comprehensive manuals, and leading a small team to ensure high-quality data input and process execution. This role demands an individual who can both execute daily back-office tasks accurately and proactively manage team performance to achieve future KPI targets.【Responsibilities】- Input and process accurate data related to talent events and web portal traffic.- Coordinate with the Project Manager and team members to design new operational processes from scratch.- Formulate and establish business rules, operational structures, and system environments.- Create, update, and maintain business operational manuals, standards, and workflow documentation.- Lead, train, and manage a team of approximately 5 members for the new project.- Communicate directly and professionally with the client based in Japan for reporting and negotiations.- Monitor daily operations to ensure high accuracy, productivity, and quality control.- Implement business efficiency improvements utilizing AI and RPA tools.- Handle corporate back-office documentation related to procurement or accounting payment processes.- Other related tasks.【Job Attraction】- 0-to-1 Launch Experience: Exceptional opportunity to design business processes, create manuals, and build a project team from scratch.- Clear Incentive Structure: High earning potential with performance-driven KPI bonuses and specialized allowances like the Nissho Bookkeeping allowance.- Professional Skill Development: Access to structured training programs in accounting, bookkeeping, and customer service skills within an authentic Japanese work culture.
Phúc lợi
【What you will be offered】
- Standard bonus and semi-annual KPI bonus (Average 13 months of salary per year)
- 日商簿記 certificate Allowance
- Professional training courses
- Statutory social insurances
- Annual salary increment
- Holiday gifts/allowances, and employee engagement activities.Operator (N2 / Hanoi/ Leader in the future)ID:28096
15,000,000 VND ~ 16,000,000 VNDHanoi (General)Mô tả công việc
【Responsibilities】- Handle customer inquiries primarily through non-voice channels such as live chat and email.- Provide professional customer assistance via phone calls (small-scale voice support).- Resolve product or service problems by clarifying the customer's complaint and determining the cause.- Maintain a high level of accuracy in data entry and documentation of customer interactions.- Communicate with internal teams to escalate complex issues and ensure timely resolution.- Meet or exceed individual and team Key Performance Indicators (KPIs).- Handle some inquiries in English as required by specific global projects.- Provide feedback to supervisors regarding common customer pain points to improve processes.- Participate in regular training sessions to stay updated on product knowledge and system tools.- Other related tasks as assigned by the Team Leader or Manager.<Company/Job Attraction>- This company has just created a new business, so career progression is fast- As a start-up member, candidate can be involved in the launch of the company.- Parent company is one of the famous Japanese company- You can contribute to company's growth- Able to work in English and Japanese
Phúc lợi
【What you will be offered】
- Tet Bonus (1 month)
- Annual Leave
- Medical check-up (1 time/year)
- Social Insurance
- Medical Insurance
- Parking
- Laptop will be provided
*Allowances include Gross salaryNHÂN VIÊN CHĂM SÓC KHÁCH HÀNG CHO GAME TIẾNG TRUNGID:28063
10,000,000 VND ~ 11,300,000 VNDHanoi (General)Mô tả công việc
【Job Summary】Our client is a prominent IT service provider in Vietnam, backed by major Japanese investment. They specialize in high-quality operational support, ranging from game quality assurance to multi-language customer service, fostering a professional yet supportive work culture for tech and gaming enthusiasts.We are seeking two Customer Support Representatives to handle inquiries for a popular mobile game in the Taiwanese market. The ideal candidate should be fluent in Chinese and Japanese, possess a strong sense of responsibility, and be eager to build a career in the dynamic global gaming industry. 【Responsibilities】- Support customers via email for the Taiwanese version of the game application. - Respond to player inquiries accurately using Traditional and Simplified Chinese. - Study and utilize Japanese-language internal manuals and knowledge databases. - Follow standardized response templates to ensure service quality. - Complete a mandatory 1-month intensive training program upon joining. - Use Excel and Google Spreadsheets to track and report customer issues. - Collaborate with the internal team to stay updated on game features and updates. - Maintain high levels of punctuality and professional responsibility. - Work shift rotations, including weekends and public holidays, to ensure continuous support. - Perform other related tasks as directed by management. 【Job Attraction】Strong Career Support: New hires receive one month of professional training and have access to detailed manuals, making it easy for those new to the role to succeed. Generous Compensation & Benefits: Competitive salary with specific language allowances, 15 days of annual leave, and 300% pay for holiday shifts.Unique Work Culture: Enjoy a Japanese-style work environment featuring a unique reward system ("Pit" points) to exchange for authentic Japanese snacks and drinks.
Phúc lợi
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress code