2 Jobs for Call Center found
Operation Manager (Call center)ID:19732
30,000,000 VND ~ 35,000,000 VNDLam DongMô tả công việc
<Job summary>
To improve overall services and performance of Inbound Contact Center Regular to transcosmos’ Client customers, it is critical for Project Operations Manager to institute an experienced outsourcing services to help provide energy services Inbound Contact Center Regular comprising the agent, team leader and supervisor.
The services provided to customers shall be in accordance with the Service Standards from transcosmos’ Client.
The role requires candidates to be able to fulfill and commit to below Responsibilities.
<Responsibilities>
- Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context.
- Supervising a dynamic team to support transcosmos’ Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
- Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.
- Taking decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
- Reporting to General Manager/CC Director for any abnormalities in operation
- Responsible for monitoring CS agents in terms of quality and quantity to meet operational requirements from Clients
- Handling escalation cases from customers to ensure due process is adhered properly with highest customer service oriented mindset
- Following and making sure all team members are actively involved activities Service Improvement and Motivation Program
- Taking part in improving quality of all units in CX & System within agreed development period
- Making sure all team members are actively involved and work closely to achieve team and individual KPIs
- Developing personal performance and team members such as training, briefings, seeking information latest, and others
- Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
- Doing the responsibility and authority in accordance with the business processes defined by transcosmos’ Client
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Attending Weekly Meeting with Clients to share insights and highlights of operation.
- Attending to ad-hoc tasks as assigned by General Manager or Client.
<Report>
To: Senior Operation Manager & General Manager.Phúc lợi
- 13th-month salary
- Social insurance
- Annual leave
- Recompense (holidays, Tet)
- Bonus: twice a year
- Extensive coaching and training
- Performance appraisals every year
- Annual health checkup
- Compliance fully to Vietnam labor code
- Company trip, team-building events【日系大手IT企業】テストエンジニアリングチームリーダー (語学不問//福利厚生充実 / キャリアパス有り)ID:18678
2,000 USD ~ 3,500 USDHanoiMô tả công việc
◆業務内容
「テスト・検証業務の遂行と進捗管理」
スマートフォン向けアプリやWebサイトのデバッグ・検証ご依頼について、お客様から要望やニーズをヒアリングした上で、担当チーム（日本語が出来るベトナム人スタッフ）へ指示を出し、結果をご報告するまでの一連の業務をお任せします。
テストケースの作成や、現リーダーの補佐もお任せいたします。
【主な検証サービス案件】
モバイル、PCゲームアプリ
その他テスト検証もあり
【具体的な仕事内容】
・テスターへの指示、進捗管理
・テストケースの洗い出し
・テスト項目と作業内容の落とし込み
・検証機材の準備
・お客様対応(クライアント企業様の担当者とやりとり)
・バグレポート作成Phúc lợi
待遇・福利厚生
◇ベトナムの各種保険（ベトナム労働法による）
◇海外旅行保険会社負担
◇賞与：年２回（会社規定による）
◇昇給：年１回（会社規定による）
◇時間外手当（ベトナム労働法による）
◇慶弔見舞金
◇年１回健康診断
◇服装自由
◇一時帰国（往復航空券）費用年１回支給
◇採用後、ハノイまでの旅費支給（ハノイ以外の在住者の方）
※通勤交通費・住居費は自己負担・住居選びサポートあり