4 Jobs: Call Center
Customer Support Leader(N2/Hanoi)ID:28381
18,000,000 VND ~ 25,000,000 VNDHanoi (General)Job Description
【Job Summary】We are hiring a Customer Support Leader to manage and oversee customer support operations.The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.【Job Details】- Operations & Team Management: Promotion and management of either the back-office operations team (data checking, screening, data entry) or the customer support team (chat, email) for Japanese e-commerce sites.- Stakeholder Communication: Participate in meetings with Japanese group companies and clients alongside supervisors to handle business reporting, consultations, and general collaboration.- Performance & Quality Control: Measure team/operational KPIs and conduct quality control.- HR Management: Handle team attendance tracking, employee evaluations, and performance appraisals.- Other tasks assigned by manager.
Benefit
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress codeOperation Leader (N2 / Hanoi/ New project)ID:28367
15,000,000 VND ~ 20,000,000 VNDHanoi (General)Job Description
【Job Summary】A prominent global outsourcing and BPO service provider is launching a brand-new business segment at its Vietnam office to support corporate operations. This newly established project focuses on data management, workflow optimization, and operational support for a major retail and distribution client located in Japan. Operating within a highly collaborative and structured environment, the company delivers top-tier operational solutions entirely in the Japanese language while maintaining authentic Japanese corporate values.The ideal candidate will join as a BPO Project Leader to spearhead this new operation from its initial launch phase. Responsibilities include grasping the client's existing processes, designing operational workflows, creating comprehensive manuals, and leading a small team to ensure high-quality data input and process execution. This role demands an individual who can both execute daily back-office tasks accurately and proactively manage team performance to achieve future KPI targets.【Responsibilities】- Input and process accurate data related to talent events and web portal traffic.- Coordinate with the Project Manager and team members to design new operational processes from scratch.- Formulate and establish business rules, operational structures, and system environments.- Create, update, and maintain business operational manuals, standards, and workflow documentation.- Lead, train, and manage a team of approximately 5 members for the new project.- Communicate directly and professionally with the client based in Japan for reporting and negotiations.- Monitor daily operations to ensure high accuracy, productivity, and quality control.- Implement business efficiency improvements utilizing AI and RPA tools.- Handle corporate back-office documentation related to procurement or accounting payment processes.- Other related tasks.【Job Attraction】- 0-to-1 Launch Experience: Exceptional opportunity to design business processes, create manuals, and build a project team from scratch.- Clear Incentive Structure: High earning potential with performance-driven KPI bonuses and specialized allowances like the Nissho Bookkeeping allowance.- Professional Skill Development: Access to structured training programs in accounting, bookkeeping, and customer service skills within an authentic Japanese work culture.
Benefit
【What you will be offered】
- Standard bonus and semi-annual KPI bonus (Average 13 months of salary per year)
- 日商簿記 certificate Allowance
- Professional training courses
- Statutory social insurances
- Annual salary increment
- Holiday gifts/allowances, and employee engagement activities.Operator (N2 / Hanoi/ Leader in the future)ID:28096
15,000,000 VND ~ 16,000,000 VNDHanoi (General)Job Description
【Responsibilities】- Handle customer inquiries primarily through non-voice channels such as live chat and email.- Provide professional customer assistance via phone calls (small-scale voice support).- Resolve product or service problems by clarifying the customer's complaint and determining the cause.- Maintain a high level of accuracy in data entry and documentation of customer interactions.- Communicate with internal teams to escalate complex issues and ensure timely resolution.- Meet or exceed individual and team Key Performance Indicators (KPIs).- Handle some inquiries in English as required by specific global projects.- Provide feedback to supervisors regarding common customer pain points to improve processes.- Participate in regular training sessions to stay updated on product knowledge and system tools.- Other related tasks as assigned by the Team Leader or Manager.<Company/Job Attraction>- This company has just created a new business, so career progression is fast- As a start-up member, candidate can be involved in the launch of the company.- Parent company is one of the famous Japanese company- You can contribute to company's growth- Able to work in English and Japanese
Benefit
【What you will be offered】
- Tet Bonus (1 month)
- Annual Leave
- Medical check-up (1 time/year)
- Social Insurance
- Medical Insurance
- Parking
- Laptop will be provided
*Allowances include Gross salaryNHÂN VIÊN CHĂM SÓC KHÁCH HÀNG CHO GAME TIẾNG TRUNGID:28063
10,000,000 VND ~ 11,300,000 VNDHanoi (General)Job Description
【Job Summary】Our client is a prominent IT service provider in Vietnam, backed by major Japanese investment. They specialize in high-quality operational support, ranging from game quality assurance to multi-language customer service, fostering a professional yet supportive work culture for tech and gaming enthusiasts.We are seeking two Customer Support Representatives to handle inquiries for a popular mobile game in the Taiwanese market. The ideal candidate should be fluent in Chinese and Japanese, possess a strong sense of responsibility, and be eager to build a career in the dynamic global gaming industry. 【Responsibilities】- Support customers via email for the Taiwanese version of the game application. - Respond to player inquiries accurately using Traditional and Simplified Chinese. - Study and utilize Japanese-language internal manuals and knowledge databases. - Follow standardized response templates to ensure service quality. - Complete a mandatory 1-month intensive training program upon joining. - Use Excel and Google Spreadsheets to track and report customer issues. - Collaborate with the internal team to stay updated on game features and updates. - Maintain high levels of punctuality and professional responsibility. - Work shift rotations, including weekends and public holidays, to ensure continuous support. - Perform other related tasks as directed by management. 【Job Attraction】Strong Career Support: New hires receive one month of professional training and have access to detailed manuals, making it easy for those new to the role to succeed. Generous Compensation & Benefits: Competitive salary with specific language allowances, 15 days of annual leave, and 300% pay for holiday shifts.Unique Work Culture: Enjoy a Japanese-style work environment featuring a unique reward system ("Pit" points) to exchange for authentic Japanese snacks and drinks.
Benefit
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress code
