3 Jobs: Call Center
Nhân viên kỹ thuậtID:28834
11,000,000 VND ~ 14,000,000 VNDBinh DuongJob Description
【Tóm tắt công việc】- Đảm nhiệm vai trò Kỹ thuật viên【Mô tả công việc】(chi tiết)- Cài đặt máy bán hàng tự động (Máy BHTĐ) và tham gia các dự án lắp đặt máy.- Thi công đường dây điện và tính toán thiết kế thiết bị, dụng cụ đo và kiểm tra trong phạm vi công việc.- Đánh giá các rủi ro tiềm ẩn trong bo mạch điện tử, mạch điều khiển.- Hỗ trợ triển khai lắp mẫu sơ khai, thử nghiệm sản phẩm mới.- Lập kế hoạch sửa chữa và bảo trì máy tại nơi lắp đặt sao cho máy hoạt động tốt.- Cập nhật chương trình mới.- Thực hiện các công việc được giao bởi trưởng bộ phận, ban lãnh đạo
Benefit
- Khám sức khỏe định kỳ: 1 năm/lần
- Du lịch: 1 năm/lần
- Quà tặng hiếu hỉ, ốm đau..: theo quy chế công đoàn.
- Cơm trưa: 30.000/ngày làm việc
- Xăng xe 2 chiều từ nhà đến nơi làm việc chỉ định: 850vnd/km
- Điện thoại: 150.000 vnd/tháng
- Chế độ xét tăng
lương định kỳ : 1 năm/lần vào tháng 4 hàng nămOperation Leader (N2 / Hanoi/ New project)ID:28367
15,000,000 VND ~ 20,000,000 VNDHanoi (General)Job Description
【Job Summary】A prominent global outsourcing and BPO service provider is launching a brand-new business segment at its Vietnam office to support corporate operations. This newly established project focuses on data management, workflow optimization, and operational support for a major retail and distribution client located in Japan. Operating within a highly collaborative and structured environment, the company delivers top-tier operational solutions entirely in the Japanese language while maintaining authentic Japanese corporate values.The ideal candidate will join as a BPO Project Leader to spearhead this new operation from its initial launch phase. Responsibilities include grasping the client's existing processes, designing operational workflows, creating comprehensive manuals, and leading a small team to ensure high-quality data input and process execution. This role demands an individual who can both execute daily back-office tasks accurately and proactively manage team performance to achieve future KPI targets.【Responsibilities】- Input and process accurate data related to talent events and web portal traffic.- Coordinate with the Project Manager and team members to design new operational processes from scratch.- Formulate and establish business rules, operational structures, and system environments.- Create, update, and maintain business operational manuals, standards, and workflow documentation.- Lead, train, and manage a team of approximately 5 members for the new project.- Communicate directly and professionally with the client based in Japan for reporting and negotiations.- Monitor daily operations to ensure high accuracy, productivity, and quality control.- Implement business efficiency improvements utilizing AI and RPA tools.- Handle corporate back-office documentation related to procurement or accounting payment processes.- Other related tasks.【Job Attraction】- 0-to-1 Launch Experience: Exceptional opportunity to design business processes, create manuals, and build a project team from scratch.- Clear Incentive Structure: High earning potential with performance-driven KPI bonuses and specialized allowances like the Nissho Bookkeeping allowance.- Professional Skill Development: Access to structured training programs in accounting, bookkeeping, and customer service skills within an authentic Japanese work culture.
Benefit
【What you will be offered】
- Standard bonus and semi-annual KPI bonus (Average 13 months of salary per year)
- 日商簿記 certificate Allowance
- Professional training courses
- Statutory social insurances
- Annual salary increment
- Holiday gifts/allowances, and employee engagement activities.Operator (N2 / Hanoi/ Leader in the future)ID:28096
15,000,000 VND ~ 16,000,000 VNDHanoi (General)Job Description
【Responsibilities】- Handle customer inquiries primarily through non-voice channels such as live chat and email.- Provide professional customer assistance via phone calls (small-scale voice support).- Resolve product or service problems by clarifying the customer's complaint and determining the cause.- Maintain a high level of accuracy in data entry and documentation of customer interactions.- Communicate with internal teams to escalate complex issues and ensure timely resolution.- Meet or exceed individual and team Key Performance Indicators (KPIs).- Handle some inquiries in English as required by specific global projects.- Provide feedback to supervisors regarding common customer pain points to improve processes.- Participate in regular training sessions to stay updated on product knowledge and system tools.- Other related tasks as assigned by the Team Leader or Manager.<Company/Job Attraction>- This company has just created a new business, so career progression is fast- As a start-up member, candidate can be involved in the launch of the company.- Parent company is one of the famous Japanese company- You can contribute to company's growth- Able to work in English and Japanese
Benefit
【What you will be offered】
- Tet Bonus (1 month)
- Annual Leave
- Medical check-up (1 time/year)
- Social Insurance
- Medical Insurance
- Parking
- Laptop will be provided
*Allowances include Gross salary