3 Jobs: Call Center
Operator (N2 / Hanoi/ Leader in the future)ID:28096
15,000,000 VND ~ 16,000,000 VNDHanoi (General)Job Description
【Responsibilities】- Handle customer inquiries primarily through non-voice channels such as live chat and email.- Provide professional customer assistance via phone calls (small-scale voice support).- Resolve product or service problems by clarifying the customer's complaint and determining the cause.- Maintain a high level of accuracy in data entry and documentation of customer interactions.- Communicate with internal teams to escalate complex issues and ensure timely resolution.- Meet or exceed individual and team Key Performance Indicators (KPIs).- Handle some inquiries in English as required by specific global projects.- Provide feedback to supervisors regarding common customer pain points to improve processes.- Participate in regular training sessions to stay updated on product knowledge and system tools.- Other related tasks as assigned by the Team Leader or Manager.<Company/Job Attraction>- This company has just created a new business, so career progression is fast- As a start-up member, candidate can be involved in the launch of the company.- Parent company is one of the famous Japanese company- You can contribute to company's growth- Able to work in English and Japanese
Benefit
【What you will be offered】
- Tet Bonus (1 month)
- Annual Leave
- Medical check-up (1 time/year)
- Social Insurance
- Medical Insurance
- Parking
- Laptop will be provided
*Allowances include Gross salaryNHÂN VIÊN CHĂM SÓC KHÁCH HÀNG CHO GAME TIẾNG TRUNGID:28063
10,000,000 VND ~ 11,300,000 VNDHanoi (General)Job Description
【Job Summary】Our client is a prominent IT service provider in Vietnam, backed by major Japanese investment. They specialize in high-quality operational support, ranging from game quality assurance to multi-language customer service, fostering a professional yet supportive work culture for tech and gaming enthusiasts.We are seeking two Customer Support Representatives to handle inquiries for a popular mobile game in the Taiwanese market. The ideal candidate should be fluent in Chinese and Japanese, possess a strong sense of responsibility, and be eager to build a career in the dynamic global gaming industry. 【Responsibilities】- Support customers via email for the Taiwanese version of the game application. - Respond to player inquiries accurately using Traditional and Simplified Chinese. - Study and utilize Japanese-language internal manuals and knowledge databases. - Follow standardized response templates to ensure service quality. - Complete a mandatory 1-month intensive training program upon joining. - Use Excel and Google Spreadsheets to track and report customer issues. - Collaborate with the internal team to stay updated on game features and updates. - Maintain high levels of punctuality and professional responsibility. - Work shift rotations, including weekends and public holidays, to ensure continuous support. - Perform other related tasks as directed by management. 【Job Attraction】Strong Career Support: New hires receive one month of professional training and have access to detailed manuals, making it easy for those new to the role to succeed. Generous Compensation & Benefits: Competitive salary with specific language allowances, 15 days of annual leave, and 300% pay for holiday shifts.Unique Work Culture: Enjoy a Japanese-style work environment featuring a unique reward system ("Pit" points) to exchange for authentic Japanese snacks and drinks.
Benefit
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress codeCustomer Support Assistant Leader(N2/Hanoi)ID:27713
14,000,000 VND ~ 18,000,000 VNDHanoi (General)Job Description
【Job Summary】We are hiring a Customer Support Assistant Leader to manage and oversee customer support operations for a well-known Japanese smartphone game application.The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.【Job Details】- Respond to customer inquiries via email in Japanese for a major smartphone game application- Provide operational guidance and quality control for Vietnamese staff (JLPT N3 or above)- Manage team progress and workflow (team size: 5+ members)- Conduct quality management for assigned projects- Handle client communication and reporting- Evaluate staff performance- Manage shift scheduling and working environment- Coordinate operations with the parent company in Japan- The other tasks assigned by the Japanese manager.
Benefit
- Social insurance, health insurance
- Overseas medical insurance
- Bonus: twice a year (July/January)
- Raise in salary: twice a year (May/November)
- Health check: once a year
- Paid leave (in accordance with Vietnamese labor law)
- Birthday leave
- Free dress code
