Mô tả công việc

<Job Summary>You will be in charge of the Service Manager in the Japanese Automotive shop, Suzuki.<Detail>1. Service Operations Management:a) Plan and manage the operations of the service workshop, warranty department, parts department, and customer care department.b) Ensure the vehicle reception – repair – handover process adheres to Suzuki standards.c) Monitor repair quality, completion time, and customer satisfaction.d) Assign and supervise tasks for service advisors, technicians, and relevant staff.e) Control costs, materials, tools, and equipment in the workshop.2. Human Resources Management:a) Participate in interviewing, training, and evaluating staff in the Service Department.b) Build a professional, disciplined, and collaborative work environment.c) Propose training programs to improve skills and expertise for the team.3. Revenue and Profit Managementa) Develop monthly/quarterly/annual revenue, expense, and profit plans.b) Monitor and report on the business performance of services and spare parts.c) Propose promotional programs and value-added services to boost revenue.4. Compliance and Reportinga) Ensure compliance with occupational safety, fire prevention, 5S, and environmental standards.b) Report periodic performance results to the Board of Directors and Suzuki Vietnam.c) Perform other tasks as required by superiors.<Attract Point>- They plan to expand their business in Vietnam more and more, you have a chance to try other positions and be promoted if your performance is good!- Professional Japanese standard working environment.- Regularly receive training to improve skills.