Customer Service Staff (logistics/ENG)ID:19931
13,000,000 VND ~ 16,000,000 VNDTan BinhHơn 3 tháng trước hoặc lâu hơnTổng quan
Mức lương
13,000,000 VND ~ 16,000,000 VND
Ngành
Logistics
Mô tả công việc
- Sales support
- Be the main window between existing customers for daily communication
- Be the bridge window for overseas agents and operation team
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
■Sales Support
- Taking care of all back-office tasks related to customer or agent inquiries instead of sales team (answer questions; concerns, complaints, rate inquiries…) >> consult with sales manager or dedicated sales or BM for some special cases before responding to customers/agents
- Taking care of all inquiries from existing customers/existing businesses, lanes (answer questions; concerns, complaints, rate inquiries…) >> consult with sales manager or dedicated sales or BM for the proposals before responding to customers.
- Making service contract with customers (final responsibility belongs to sales).
- Monitoring AR with customers (final responsibility belongs to sales)
■Operation monitoring
- Creating SOPs for the service based on customers’ agreement and requirements.
- Creating a common S/I for each transportation mode or service.
- Instruct operation team following customer’s request
- Remind operation team to update shipment status, booking status…. (in case operation team does not respond in timely manner) >> Final responsibilities belongs to operation sides
- Make a booking management (Consolidation) sheet in order for Booking and Operation team to follow.
- Monitoring buying rate for RFQ in collaboration with procurement team/operation team (inputter will be procurement and operation team)
■Others
- Send booking confirmation/shipment status/tracking report to customers
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer verifications
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Maintain customer databases
■Customer Satisfaction Survey
- Conduct regular customer satisfaction survey
■Others
- Report to Customer Service Supervisor
- Extra tasks may be given depending on specifics of customers
Trình độ
Yêu cầu
【MUST】
- Experience more than 1 years in another forwarder/logistics company.
- Much familiar with ocean shipment
- English: At least Intermediate
【PREFER】
- Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes and practices with a minimum of 2 years experience in the same industry.
- Knowledge of KWE’s products and services.
- Experience with all aspects of operation procedures.Tiếng Anh
Intermediate Level
Ngôn ngữ khác
None
Thông tin bổ sung
Phúc lợi
-13th-month bonus
-Health insurance/Social insurance
-Cell phone allowance 400k
-Gasoline allowance 500k
-Company trip once a year
-Overtime allowanceGiờ làm việc
8:00 ~ 17:35
Ngày nghỉ
-Sat, Sun, Public holidays
Hạng mục công việc