Job Description

<Job Summary>Our client is looking for IT Systems Engineers to join our Managed Services team, supporting a large enterprise customer in Vietnam.This role provides opportunities to work with enterprise IT infrastructure, network, and cybersecurity technologies while collaborating with customer teams, our client’s specialists, and regional support resources.The successful candidate will contribute to daily operations, incident resolution, service improvement initiatives, and technical projects within a managed services environment.<Job Details>• Infrastructure, Network, and Security Operations o Support the daily operation of enterprise IT infrastructure, network, and security systems. o Monitor system health and proactively identify risks and operational issues. o Troubleshoot infrastructure, server, network, and end-user-related incidents. o Participate in change implementation, maintenance, and service improvement activities. o Coordinate with vendors and technology partners when required. o Support knowledge transfer, system documentation, and operational handover activities. o Maintain and update operating procedures, technical documentation, and reports. o Participate in on-call and incident support when necessary.• Managed Service Activities o Handle service requests, incidents, and operational tasks through the approved ticketing process. o Escalate technical issues to senior engineers and specialist teams when required. o Support root cause analysis and problem investigation activities. o Work closely with customer teams to ensure stable daily operations. o Contribute to continuous service improvement initiatives. o Support operational improvements, knowledge transfer, service transition activities, and other technical assignments as required by the manager.<Attractive Points>• Opportunity to work with large enterprise customers.• Professional training and career development opportunities.• Exposure to enterprise IT infrastructure and managed services.• Collaborative and international working environment.• Competitive salary and benefits package.