Overview

• Salary

  4,000 USD ~ 7,000 USD

• Industry

  Trading(Other), Trading(Machinery), Manufacturing(Other), Trading(Electronics/Semiconductors), Manufacturing(Chemicals/Materials), Manufacturing(Electronics/Semiconductors)

• Job Description

  The company is an optical equipment manufacturer with a world-class market share in specialized industrial lamps, ultraviolet light sources, semiconductor exposure systems, and related technologies. Due to the expansion of production lines among major clients, particularly leading Korean manufacturers, the company is seeking a Customer Support Manager to lead the customer support and field engineering teams. This position offers an excellent opportunity to leverage your high level of technical expertise and strong customer management skills to contribute to the growth of the Vietnam operation and enhance customer satisfaction.
  
  [Responsibilities]
  -Provide technical support for semiconductor and printed circuit board (PCB) exposure systems, including installation, commissioning, maintenance, and troubleshooting
  -Handle complaints from major clients, primarily Korean companies, and provide hands-on on-site support and rapid problem resolution in the event of complex technical issues
  -Manage sales targets, costs, profits, and the inventory and logistics of spare parts and consumables within the Customer Support department
  -Manage, evaluate, develop the skills of, and schedule the local engineering team
  -Report performance and progress to the Japanese headquarters and regional headquarters in Asia, including Singapore, while maintaining close communication and information sharing
  -Build strong relationships of trust with customers and support the planning and execution of local service initiatives based on customer needs
  -Respond promptly on-site to emergency technical issues and provide appropriate instructions and guidance to the team
  -Perform other related duties as assigned
  
  [Position Highlights]
  -An exceptionally rewarding opportunity to work globally in the cutting-edge semiconductor and PCB exposure equipment industry, fully utilizing both Korean and English language skills
  -An ideal environment for maximizing your market value as a hands-on manager, allowing you to take on managerial responsibilities while remaining directly involved in technical field operations