Senior Customer Service Staff(ENG/Hanoi)ID:28882

30,000,000 VND ~ 45,000,000 VNDThai Nguyenabout 9 hours ago

Overview

  • Salary

    30,000,000 VND ~ 45,000,000 VND

  • Industry

    Trading(Other), Trading(Machinery), Manufacturing(Other), Trading(Electronics/Semiconductors), Manufacturing(Chemicals/Materials), Manufacturing(Electronics/Semiconductors)

  • Job Description

    <Job summary>
    A leading Japanese provider of specialized optical technologies and advanced equipment is expanding its operations in Vietnam. To support key semiconductor clients in northern industrial regions, the firm is strengthening its technical troubleshooting infrastructure and is seeking a Senior Field Maintenance Engineer to lead complex equipment diagnostics and high-level technical issue resolution. This position involves close collaboration with international technology partners and global engineering support teams across regions, offering an excellent opportunity for career advancement within a prestigious high-tech manufacturer pioneering cutting-edge digital lithography devices.

    <Responsibilities>
    - Lead advanced troubleshooting, diagnostics, and repairs for specialized semiconductor and exposure equipment
    - Provide high-level technical resolution for complex machine failures at key customer manufacturing facilities
    - Execute complex installation, setup, and precision adjustments inside cleanroom environments
    - Perform technical evaluations and root-cause analysis on sophisticated digital lithography systems
    - Collaborate directly with overseas engineering teams and international equipment partners on advanced technical issues
    - Participate in technical discussions and complex trouble ticket escalations in English
    - Conduct technical training and provide logical troubleshooting guidance to junior field service engineers
    - Manage technical documentation, diagnostic reports, and operational escalation logs in English
    - Coordinate with clients to ensure seamless execution of technical maintenance schedules
    - Recommend technical solutions and machine optimizations to reduce operational downtime
    - Monitor machine stability metrics and oversee preventive maintenance protocols for high-tech systems
    - Travel to customer factory locations in northern industrial zones for urgent technical support
    - Provide feedback to regional technical heads to improve field service quality and procedures
    - Stay updated on advanced semiconductor exposure technologies and equipment modifications
    - Other related duties as assigned

    <Attractive point>
    - High-visibility role leading technical troubleshooting for next-generation digital lithography systems
    - Direct technical collaboration with world-class international equipment leaders and overseas engineers
    - Outstanding career advancement opportunity within a rapidly growing global semiconductor equipment vendor

Qualifications

  • Requirement

    【MUST】
    -At least 5 years of practical experience as a service engineer or sales engineer in the mechanical, electronic, or electrical industry.
    -At least 5 years of experience with troubleshooting.
    -English: Advanced Level
    -Someone who can go for training in Japan
    -Not a job hopper who always changes jobs within 3 years

    【Prefer】
    -Experience in the semiconductor, FPD, or printed circuit board (PCB) industry
    -Japanese or Korean speaker

  • English Level

    Advanced Level

  • Other Language

    None

Additional Information

  • Benefit

    -Social insurance under Vietnamese law, workers' accident compensation, and personal accident insurance.
    -Bonus
    -Paid Leave
    -Birthday Leave: 1 day
    -Half-day leave for medical checkups
    -Salary increment
    -Visa application support
    -Commuting allowance
    -Mobile phone allowance
    -Overseas business trip allowance

  • Working Hour

    08:00 ~ 17:00

  • Holiday

    -Sat
    -Sun
    -Public holiday

  • Job Function