Overview

• Salary

  15,000,000 VND ~ 16,000,000 VND

• Industry

  Software, Call Center

• Job Description

  【Responsibilities】
  - Handle customer inquiries primarily through non-voice channels such as live chat and email.
  - Provide professional customer assistance via phone calls (small-scale voice support).
  - Resolve product or service problems by clarifying the customer's complaint and determining the cause.
  - Maintain a high level of accuracy in data entry and documentation of customer interactions.
  - Communicate with internal teams to escalate complex issues and ensure timely resolution.
  - Meet or exceed individual and team Key Performance Indicators (KPIs).
  - Handle some inquiries in English as required by specific global projects.
  - Provide feedback to supervisors regarding common customer pain points to improve processes.
  - Participate in regular training sessions to stay updated on product knowledge and system tools.
  - Other related tasks as assigned by the Team Leader or Manager.
  
  <Company/Job Attraction>
  - This company has just created a new business, so career progression is fast
  - As a start-up member, candidate can be involved in the launch of the company.
  - Parent company is one of the famous Japanese company
  - You can contribute to company's growth
  - Able to work in English and Japanese