【Posting Closed】 CALL CENTER MANAGERID:21819

This position is no longer available.

15,000,000 VND ~ 25,000,000 VNDTan BinhOver 3 months ago

Overview

  • Salary

    15,000,000 VND ~ 25,000,000 VND

  • Industry

    Manufacturing(Computer/Telecommunication)

  • Job Description

    ★Responsibility
    - Responsible for Aftersales services
    ★Job detail
    - Hiring, training, coaching, and leading call center members.
    - Answering team member questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
    - Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
    - Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Qualifications

  • Requirement

    <MUST>
    - Graduated from University or above degree in computer science, electronics, telecommunications, or information
    systems is preferred
    - English (Intermediate level)
    - At least 3 years' experience in technical support, familar with security products
    - Solid knowledge and technical skills in computer science, electronics, telecommunications, or information systems
    - Exceptional communication and presentation skills; customer service skills and awareness, work well under pressure.

    <PREFER>
    - Candidate can speak Chinese

  • English Level

    Intermediate Level

  • Other Language

    None

Additional Information

  • Benefit

    - Training & on-site opportunities abroad
    - Salary bonus
    - Health and other Insurances Bao Viet
    - Team-building activities Team Building each people will have 100 usd for each quarter
    - Join the advanced training courses regularly
    - To work in a Young and passionate environment

  • Working Hour

    8:30 ~ 17:30

  • Holiday

    Sat, Sun, holiday

  • Job Function

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