Customer Service Staff(ENG/Hanoi)ID:28586
20,000,000 USD ~ 30,000,000 USDThai Nguyenabout 16 hours agoOverview
Salary
20,000,000 USD ~ 30,000,000 USD
Industry
Trading(Other), Trading(Machinery), Manufacturing(Other), Trading(Electronics/Semiconductors), Manufacturing(Chemicals/Materials), Manufacturing(Electronics/Semiconductors)
Job Description
【Job Summary】
The company provides high-end industrial equipment and optical solutions to the manufacturing sector. With a strong commitment to quality, the firm serves major semiconductor and electronics production plants across the northern region. The technical team plays a vital role in ensuring seamless machine operations and maintaining long-term client trust.
This position is responsible for delivering technical support, maintenance, and installation services for advanced semiconductor exposure machinery. Candidates are expected to work in cleanroom environments and communicate smoothly with client engineers and internal Japanese stakeholders. The role requires a strong technical background, excellent problem-solving skills, and a customer-oriented mindset to drive high service quality.
【Responsibilities】
-Carry out machine delivery, installation, set up, and commissioning at client factories in northern areas.
-Conduct regular maintenance, inspections, and preventative servicing for semiconductor exposure equipment.
-Perform rapid troubleshooting and emergency support on-site to minimize client operational downtime.-
-Provide technical guidance and training to client operators regarding machine operation and maintenance procedures.
-Keep updated with the latest technological developments and specialized product knowledge.
-Communicate effectively with clients and HQ technical teams to fulfill technical requirements.
-Build and maintain strong, trustworthy relationships with clients to achieve high customer satisfaction.
-Assist in planning and executing field service operations ensuring high quality and deadlines.
-Collaborate closely with technical teams in Japan for specialized service support.
-Other related tasks.
【Job Attraction】
-Opportunity to receive comprehensive 2-month professional technical training in Japan (Gotemba).
-Excellent work benefits, including extra annual leave days, complete insurance coverage, and allowance packages.
-Chance to work with advanced technological equipment in the growing semiconductor and high-tech industry.
Qualifications
Requirement
【MUST】
-At least 2 years of practical experience as a service engineer or sales engineer in the mechanical, electronic, or electrical industry.
-English: Intermediate level
-Someone who can go for training in Japan
【Prefer】
-Experience in the semiconductor, FPD, or printed circuit board (PCB) industry
-Japanese or Korean speakerEnglish Level
Intermediate Level
Other Language
None
Additional Information
Benefit
-Social insurance under Vietnamese law, workers' accident compensation, and personal accident insurance.
-Performance Bonus: An average of 1.2 months of salary paid in 2025.
-Paid Leave: In accordance with Vietnamese labor law. In addition, as our company's special benefit, 13 days of annual leave are provided (increasing by 1 day each year, up to a maximum of 18 days).
-Birthday Leave: 1 day
-Half-day leave for medical checkups
-Salary increment
-Visa application support
-Commuting allowance
-Mobile phone allowance
-Overseas business trip allowanceWorking Hour
8:00 ~ 17:00
Holiday
-Sat
-Sun
-Public holidayJob Function
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