Overview

• Salary

  15,000,000 VND ~ 20,000,000 VND

• Industry

  Software, Call Center

• Job Description

  【Job Summary】
  A prominent global outsourcing and BPO service provider is launching a brand-new business segment at its Vietnam office to support corporate operations. This newly established project focuses on data management, workflow optimization, and operational support for a major retail and distribution client located in Japan. Operating within a highly collaborative and structured environment, the company delivers top-tier operational solutions entirely in the Japanese language while maintaining authentic Japanese corporate values.
  
  The ideal candidate will join as a BPO Project Leader to spearhead this new operation from its initial launch phase. Responsibilities include grasping the client's existing processes, designing operational workflows, creating comprehensive manuals, and leading a small team to ensure high-quality data input and process execution. This role demands an individual who can both execute daily back-office tasks accurately and proactively manage team performance to achieve future KPI targets.
  
  【Responsibilities】
  - Input and process accurate data related to talent events and web portal traffic.
  - Coordinate with the Project Manager and team members to design new operational processes from scratch.
  - Formulate and establish business rules, operational structures, and system environments.
  - Create, update, and maintain business operational manuals, standards, and workflow documentation.
  - Lead, train, and manage a team of approximately 5 members for the new project.
  - Communicate directly and professionally with the client based in Japan for reporting and negotiations.
  - Monitor daily operations to ensure high accuracy, productivity, and quality control.
  - Implement business efficiency improvements utilizing AI and RPA tools.
  - Handle corporate back-office documentation related to procurement or accounting payment processes.
  - Other related tasks.
  
  【Job Attraction】
  - 0-to-1 Launch Experience: Exceptional opportunity to design business processes, create manuals, and build a project team from scratch.
  - Clear Incentive Structure: High earning potential with performance-driven KPI bonuses and specialized allowances like the Nissho Bookkeeping allowance.
  - Professional Skill Development: Access to structured training programs in accounting, bookkeeping, and customer service skills within an authentic Japanese work culture.