Job Function
Production(PD), R&D Engineer, Technician, Mold Engineer, Other (Engineer), Safety Officer (Engineer), Sales Engineer, Quality Control, Service Engineer, Chemical Engineer, Electrical Design Engineer, Mechanical Design Engineer, Quality Assurance, Production Control, Production Engineer(PE), Maintenance Engineer, Circuit Design Engineer
Job Description
【Job Summary】Pre-Sales and Post Sales (Service) are both responsibilities (Pre-Sales 50% & Post-Sales 50% role) in the respective country. 【Main responsibilities1. Pre-Sales activities - Work with the sales team to propose/offer correct products or solutions to SI/customers - Support system integrator (SI) and end-users to resolve application issues. - Support SI and end-users in offering complete solutions with robot, vision, and 3rd party integration - POC - Support SI / EU (End-user) for POC as well as work closely with the sales team to progress leads through successful POC - Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness - Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows & exhibitions. - Guide sales engineers on responses to market demands, requirements, and competition activities - Training - Conduct product, application training, and maintenance training for SI and end-users - Teamwork working and team player with department members to achieve team goal - Creating and maintaining strong relationships with channel partners, and customers, understanding their needs, and providing specialist support and solutions. 2. Post-Sales/CS activities - Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.) - Work with RHQ & SEA countries to perform after-sales service to global customers - Attend service calls on-site or online within the expected turnaround time - Work with RHQ Service/technical team to identify root causes of technical issues, and support internal junior engineers to resolve customer's application issues. - Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution. - Proposal & quotations for spare parts and service support to channel partners and customers and ensure timely billings of service provided - Identifying opportunities for end users to promote sales of Parts & Services. - Identify potential authorized service partners to appoint and support customer 【Company/Job Attraction】- We are a leading company of copy machines from Japan.- We just started to establish the new office in Hanoi last year, so you can work as a professional.- By using environmentally friendly products, the company is also contributing to environmental improvement in Vietnam. So you can contribute to the country's environmental problem as well.
Benefit
[What you will be offered]
- 13th-month bonus
- Annual Leave
- Phone allowance
- Gasoline Allowance
- Parking area will be provided
- Medical Insurance
- Medical Check-up
- Social Insurance
- Salary Increment