Overview

• Salary

  37,600,000 VND ~ 37,600,000 VND

• Industry

  Hospitality/Tourism&Leisure

• Job Description

  <Detail>
  ■Revenue
  - Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
  - Analysis, strategy adjustments and reporting.
  - Perform competitive benchmark studies and follow market trends.
  - Create and develop pricing strategies.
  - Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
  - Ensure all related systems are configured correctly, validated and working to full capacity.
  - Oversee and audit the standards and operations of the reservations department.
  - Manage and evaluate delivery partner performance and contract rate (OTAs, FIT, tour operators, companies, groups, etc.).
  
  ■Reservation
  - Aim to acquire guests by making full use of the latest reservation system.
  - Advise guests who may be choosing from a variety of hotel options.
  - Make reservations for guests based on their various requirements and budgetary allowances.
  - Check the availability of accommodation or transportation on the guests’ desired travel dates.
  - Process payments and send confirmation details to guests.
  - Sort out any issues that may arise during reservation process.
  - Ensure website booking process is maintained up-to-date and functional.
  - Answer any questions guests might have about the reservation process.
  - Up-sell, when appropriate, by informing guests of additional services or special packages, such as upgraded accommodations.
  - Provide support to guests who may need to amend or cancel a reservation.