工作内容
【Job Summary】A prominent global outsourcing and BPO service provider is launching a brand-new business segment at its Vietnam office to support corporate operations. This newly established project focuses on data management, workflow optimization, and operational support for a major retail and distribution client located in Japan. Operating within a highly collaborative and structured environment, the company delivers top-tier operational solutions entirely in the Japanese language while maintaining authentic Japanese corporate values.The ideal candidate will join as a BPO Project Leader to spearhead this new operation from its initial launch phase. Responsibilities include grasping the client's existing processes, designing operational workflows, creating comprehensive manuals, and leading a small team to ensure high-quality data input and process execution. This role demands an individual who can both execute daily back-office tasks accurately and proactively manage team performance to achieve future KPI targets.【Responsibilities】- Input and process accurate data related to talent events and web portal traffic.- Coordinate with the Project Manager and team members to design new operational processes from scratch.- Formulate and establish business rules, operational structures, and system environments.- Create, update, and maintain business operational manuals, standards, and workflow documentation.- Lead, train, and manage a team of approximately 5 members for the new project.- Communicate directly and professionally with the client based in Japan for reporting and negotiations.- Monitor daily operations to ensure high accuracy, productivity, and quality control.- Implement business efficiency improvements utilizing AI and RPA tools.- Handle corporate back-office documentation related to procurement or accounting payment processes.- Other related tasks.【Job Attraction】- 0-to-1 Launch Experience: Exceptional opportunity to design business processes, create manuals, and build a project team from scratch.- Clear Incentive Structure: High earning potential with performance-driven KPI bonuses and specialized allowances like the Nissho Bookkeeping allowance.- Professional Skill Development: Access to structured training programs in accounting, bookkeeping, and customer service skills within an authentic Japanese work culture.
福利制度
【What you will be offered】
- Standard bonus and semi-annual KPI bonus (Average 13 months of salary per year)
- 日商簿記 certificate Allowance
- Professional training courses
- Statutory social insurances
- Annual salary increment
- Holiday gifts/allowances, and employee engagement activities.