Overview

• Salary

  -

• Industry

  Insurance

• Job Description

  PURPOSE:
  - Achieve Company’s turnover target.
  - Service all assigned Company’s clients
  - Attend to enquiries from Company’s clients on new business, renewal and provide prompt and efficient service to all clients.
  - To develop new business.
  
  CONTEXT:
  • All classes of insurance business in Vietnam
  
  DIMENSIONS:
  
  • GWP, UW profit, Loss ratio
  
  KEY OUTPUTS:
  
  1. Business development:
  - Target new clients, take action on new business opportunity, to bring MSIG products to new clients and businesses
  - Report and analysis
  2. Client Service:
  - To review renewal list for timely reminders to clients
  - To offer quotations for clients
  - To issue insurance policies
  - To conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
  - To organize risk management seminars for existing clients
  - To execute risk survey at client’s site as basic for offering quotation
  3. Outstanding/Unclear Premium:
  - To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely
  4. Business Administration:
  - To report any unusual problems to direct management
  5. With concerned departments:
  - To cooperate with Claims Division:
  • to settle the claim smoothly for customers in compliance with the company’s procedure;
  • to follow up any pending claim cases;
  • to organize risk/claim management seminars, risk survey at client’s site
  - To coordinate with Underwriting Division:
  • to follow up with Business Processing Section for operation matters;
  • to work closely with Underwriting Section for quotation and coverage;
  • to cooperate with Loss Control Engineer to make risk survey at client’s site.
  - To coordinate with HR Division for HR issues and Finance & Planning Division for all related jobs or in closed coordination with other departments for special events organized by Company.
  6. Others:
  - To update the market trends directly influenced on MSIG’s business activities;
  - To report any unusual problems if any.
  - To execute other office work as required by the Company
  
  
  RELATIONSHIPS:
  
  - Corporate Direct Clients.
  - MSIG VN’s staff and other industry peers.
  
  DECISION MAKING AUTHORITY:
  
  - To understand and act within delegated authority given by Senior Manager
  
  KEY PERFORMANCE INDICATORS:
  
  - Turnover target
  - Renewal ratio
  - Credit control
  - Customer satisfaction