Customer Success Staff (Hanoi/ IT/N2&ENG/ Leader candidate)ID:27032

20,000,000 VND ~ 35,000,000 VNDハノイ（全域）29日 前

概要

  • 給与

    20,000,000 VND ~ 35,000,000 VND

  • 業界

    Software

  • 仕事内容

    <Job Summary>
    You will be a customer success in the SaaS company, which is a start-up.

    <Detail>
    - Provide post-implementation support and training to clients on system usage.
    - Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
    - Support the sales team with product demos and client presentations.
    - Create and update user manuals or documentation as needed.
    - Coordinate with internal departments to resolve customer issues promptly.
    - Maintain strong client relationships and ensure high satisfaction levels.
    - Occasionally travel to client sites for direct support or seminars.

    <Attract Point>
    - Full benefits package
    - Good career advancement opportunities
    - Opportunity to acquire technical knowledge and experience in the latest technologies

求めている人材

  • 応募条件

    ＜Must＞
    - Bachelor’s degree.
    - Japanese: N2 Advanced level
    - English: Intermediate level
    - At least 2 years of experience in negotiation or coordination (preferably in the IT or SaaS industry)

    <Parsonalities>　ーThis is important
    - Growth mindset and willingness to learn
    - Strong communication and problem-solving skills
    - Able to think from the customer’s perspective and act proactively
    - Sincere, responsible, and team-oriented personality
    - Interest in consulting and technology

    <Prefer>
    - Have experience of working in Japan for 3-5 years as a solution sales

  • 英語

    Intermediate Level

  • その他言語

    None

その他

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