Senior Executive (Motor Claims Adjuster) / Claims Division ID:12978
-Dist 13个月以上前概述
薪资
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产业类别
Insurance
工作内容
PURPOSE:
- Handling and managing motor claims in HCM Branch, especially Lexus and Toyota Programs.
- Manage the motor claims adjustment and control losses.
- Conduct recovery in cases where applicable.
- In-house loss adjusters & surveyors. Managing the outsourced surveyors where applied.
- Motor claims analysis & reports as required by Management.
- Other jobs as assigned by Management.
CONTEXT:
- Motor claims
- Recovery upon settlement.
- Loss Control Management in motor insurance.
KEY OUTPUTS:
- To handle and settle motor claims in HCMC Branch.
- To ensure the loss adjusting approaches to be properly conducted and managed either on the case by case basis or overall pending
claim list.
- To be responsible for claims management and loss control activities as required by the Company.
- To join the required training to be delivered by outsourced providers or by MSIG Regional Offices.
- To deliver necessary training sessions to junior staff, garage staff, banca staff and sales staff.
- To use and manage the E-Claim System and its related tasks/projects in order to well support the motor claims services of MSIG.
- To comply with the guidelines of the Claims Manual and compliance requirements.
- To set appropriate reserves within the authorized limit and report to authorized persons as required;
- To follow up outstanding claims information and negotiate with claimants for settling of the claims;
- To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services;
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
- To prepare reports, statistics for relevant internal meetings.
- Contribute to the sales function of the Company:
o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
o Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
- To execute other office tasks as required by the Company.
资格
应征条件
MUST TO:
- Gender: Male
- Age: Born from 1985 – 1988 (around this period)
- Education : Graduates from the Motor or Mechanical Fields
- English : Intermediate Level (use internal & with client)
- Experience: over 5-year experience working as service advisor/dealer at the Service Centers of Japanese Car Dealers
PREFER:
- Working for Toyota, Honda is preferable
- Having experience working in foreign car insurance is a plus
- Enough English in speaking and writing (unnecessary to use fluently) is a plus
Skill & knowledge:
- Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to
influence the way the business partners think, feel or behave.
- Analytical and synthetically ability.
- Delivering service and quality claims management
- Team player
- Effective communication skills. Good soft skills.
COMPETENCIES:
- Applying Technical knowledge
- Being Ethical and Compliant
- Collaborative Relationships
- Communicating with impact
- Customer Focus
- Developing Self, Direct reports and Others
- Driving Results
- Managing Execution
- Problem Solving.
PLEASE SEND CV TO resume@reeracoen.com.vn英文
Intermediate Level
其他语言
English
附加信息
福利制度
- Attractive monthly salary, Guaranteed Bonus, ShortTerm, Incentive Bonus,...
- Varippous types of allowances (telecommunication, pocket, special language, risk surveyor duty, hotline duty allowance) and long service award.
- Premium healthcare insurance package including health and accident insurance in addition to basic
insurances regulated by the Labor Code to employees and their entitled families’members (depends on level of employees).
- Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary), technical exchange seminar).
- Minimum of 15 annual leave days; Annual health check-up at high standard level.
- International and professional work environment with high ethic and compliant culture.
- Annual company summer vacation and parties with teambuilding activities and talented performances.
- Employees are engaged and taken care by the company via various Trade Union activities.工作时间
08:00 ~ 17:00
假日
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职业类别