Tổng quan

• Mức lương

  -

• Ngành

  Insurance

• Mô tả công việc

  • To handle motor claims as per the authority matrix.
  • To perform the loss adjusting assignment for proper claims settlement.
  • To join the required trainings to be delivered by on job training sessions, or others as required.
  • To use and manage the E-Cclaim System and its related tasks/projects in order to well support the motor claims services.
  • To comply with the guidelines of the Claims Manual and compliance requirements.
  • To set appropriate reserves within the authorized limit and report to authorized persons as required;
  • To follow up outstanding claims information and negotiate with claimants for settling of the claims;
  • To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services;
  • To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
  • To prepare reports, statistics for relevant internal meetings.
  • Contribute to the sales function of the Company: Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
  +)Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
  +) Ensure that cases beyond authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
  • Timely and accurate reports as required;
  • Conduct subrogation and salvage recovery in cases where applicable.
  • In-house adjusters. Managing the outsourced surveyors where applied.
  • Motor claims analysis & reports as required by Management.
  • Prepare and attend TaskForce meetings;
  • Managing and working with Merimen and dealers in the network to ensure the good services to the clients.
  • To execute other office tasks as required by the Company.