Customer Service staff (Nam Tu Liem, Hanoi)ID:20720

22,000,000 VND ~ 22,700,000 VNDHanoi, Nam Tu LiemHơn 3 tháng trước hoặc lâu hơn

Tổng quan

  • Mức lương

    22,000,000 VND ~ 22,700,000 VND

  • Ngành

    Trading(Other), Trading(Automotive)

  • Mô tả công việc

    1. Support Customer Service with case managements
    2. Entering parts into stock (data only) CS to approve
    3. Order Management (Robots)
    + creating robot projects in tracker
    + preparing orders with Germany (CEO approval)
    + managing OC checking with Sales / Technical Sales Support.
    + Sending OC to customers
    4. Order Management (Parts)
    - Processing Market place orders
    - Sending OC to customers
    - Preparing orders with Germany (CS approval)
    - Updating CS when orders arrive
    5. Logistic Management (Robots, Parts)
    - Tracking Status reports and entering data into Acqior
    - Updating customer on ETA
    - Booking in delivery time with customer/update Lloyds
    - Confirming forklift and vehicle access
    - Checking all documents are received for importation
    - Preparing documentation for import/ export
    6. Administration (office)
    - Support legal documentation of company daily operation (by coordination with legal party)
    - Coordinate with IT department on staff’s laptop setup
    - Stationary/office supplies

Trình độ

  • Yêu cầu

    {MUST}
    - Bachelor's Degree, major International Business, Import-Export, Accounting or related major.
    - At least 3 years experience as Order management, Sales Admin, Sales Support, Customer service, Import-Export or Logistic staff in trading company.
    - Having knowleadge about Import-Export/ Logistic activites for automation compoents/ robotics, electronics.
    - English: At least Upper-Intermedidate level.
    - Good customer service experience
    - Ability to create collaborative professional relationships and meet customer deadlines

    {PREFER}
    - Having Korean or Germany language will be advantage.

  • Tiếng Anh

    Upper-Intermediate Level

  • Ngôn ngữ khác

    English

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