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  Insurance

• Mô tả công việc

  OVERALL RESPONSIBILITIES:
  o Daily operate Call Center activities
  o Support to execute and deliver digital activities
  CONTEXT:
  o Online Travel Insurance
  o All other Online Insurance Products as assigned by the Company
  DIMENSIONS:
  o Timeline
  o GWP
  o Profit
  KEY OUTPUTS:
  1. Customer service
  - To receive & answer phone calls from customers related to Products sold online
  - To guide customers about purchasing online products
  - To handle customers requirements for endorsements
  2. Customer information management
  - To update customers information following KYC rule
  - To manage the customer's information storage
  3. Digital marketing activities
  - Prepare content for online channels including but not limited to Facebook
  posts and news/PR articles.
  - Support to execute marketing campaigns
  - Prepare other contents as assigned
  4. Product & Service improvement
  - To collect customers feedback and report to the line manager
  - To work out ideas, proposals for improvement of online products & customers
  service
  5. Others:
  - Timely complete the reports as required by the line manager
  - Other works as assigned by line manager
  KEY PERFORMANCE INDICATORS:
  1. Timeline
  2. Number of calls received
  3. GWP
  4. Profit