*Field Application Engineer (Telecommunication)ID:189061,000 USD ~ 1,300 USDHanoi
Hạng mục công việc
Other, Sales Engineer, Sales Corporate
Mô tả công việc
●To provide technical and engineering support with customer on site and/or remotely (via e-mail, phone, or web-meeting, etc.) in the form of technical assistance, presentation, product demonstration and training, etc.
●To provide the pre-sales and post-sales support with customer in collaboration with the related parties, e.g. ACVN Sales Engineers, technical and service engineers, and the Distributor/Agent/Dealer.
●To be effective communication channel and interface between customer and related parties to fulfill technical/engineering requirements from customer.
●Report the status, progress and issues on the projects/tasks to ACVN GD and the ACVN management periodically (weekly at minimum), in timely manner and proper way.
●To receive and respond technical inquiries and requirements from customer as the first line of technical support in Vietnam.
●To provide solutions based on customer requirements to encourage and promote customer to use our products
●To make introduction, presentation and demonstration of our products and solutions to customer.
●To work on technical specifications and application for preparing the engineering proposals to customer projects.
●To closely support customer ensure 'on -time' completion of project e.g. on-site and remote support for product setup and installation, product training to customer at delivery, etc.
●To respond to customer’s technical inquiries and troubleshoot, solve technical issues of customers by on-site visit and remote support.
●To support customer for products update and upgrade (e.g. firmware update, software license upgrade).
General / Other Support
●To create and maintain the records of technical engineering support activities (e.g. working log, customer visit reports, etc.) for our Group’s internal reference and analysis.
●To properly manage the equipment and accessories for demonstration and technical support in collaboration with ACVN Administration team (e.g. Physical item checking (quantity, condition, etc.) before/after loan to the customer),
●To assist ACVN related parties (e.g. Administration team) about technical issues.
-College/University graduate with Bachelor or Master of Engineering (BE/ME) in Telecommunication, Electronics, or related technology field
-English Intermediate up
-Experience in RF, Wireless (e.g. 3G/4G, WiFi, Bluetooth, etc.), transmission equipment and system. Especially, experience of dealing with Wireless Test & Measurement instruments (e.g. Anritsu, Keysight, R&S) are strongly preferred.
-At least 3 years of experience in Telecom/Electronics Industries (*) as field applications and technical customer support work.
-Must have 2 years of experience in Pre -sales activities.
-Work Experience in MNC (Multi-National Company) in Vietnam (e.g. Korean, Taiwanese, US...) is also preferable.
-Capable to go on business trips nationwide and abroad
Ngôn ngữ khác
Giờ làm việc
8:00 ~ 17:00
Saturdays, Sundays and National HOlidays
Vui lòng đăng nhập.