Tổng quan

• Mức lương

  1,000 USD ~ 1,300 USD

• Ngành

  Telecommunication

• Mô tả công việc

  Overview
  ●To provide technical and engineering support with customer on site and/or remotely (via e-mail, phone, or web-meeting, etc.) in the form of technical assistance, presentation, product demonstration and training, etc.
  ●To provide the pre-sales and post-sales support with customer in collaboration with the related parties, e.g. ACVN Sales Engineers, technical and service engineers, and the Distributor/Agent/Dealer.
  ●To be effective communication channel and interface between customer and related parties to fulfill technical/engineering requirements from customer.
  ●Report the status, progress and issues on the projects/tasks to ACVN GD and the ACVN management periodically (weekly at minimum), in timely manner and proper way.
  
  Pre-Sales Support
  ●To receive and respond technical inquiries and requirements from customer as the first line of technical support in Vietnam.
  ●To provide solutions based on customer requirements to encourage and promote customer to use our products
  ●To make introduction, presentation and demonstration of our products and solutions to customer.
  ●To work on technical specifications and application for preparing the engineering proposals to customer projects.
  
  Post-Sales Support
  ●To closely support customer ensure 'on -time' completion of project e.g. on-site and remote support for product setup and installation, product training to customer at delivery, etc.
  ●To respond to customer’s technical inquiries and troubleshoot, solve technical issues of customers by on-site visit and remote support.
  ●To support customer for products update and upgrade (e.g. firmware update, software license upgrade).
  
  General / Other Support
  ●To create and maintain the records of technical engineering support activities (e.g. working log, customer visit reports, etc.) for our Group’s internal reference and analysis.
  ●To properly manage the equipment and accessories for demonstration and technical support in collaboration with ACVN Administration team (e.g. Physical item checking (quantity, condition, etc.) before/after loan to the customer),
  ●To assist ACVN related parties (e.g. Administration team) about technical issues.