Job Function
Technician, Sales Engineer, Sales Corporate, Service Engineer, Maintenance Engineer
Job Description
【Job description】[Presale activities]- Work with the sales team to propose/offer correct products or solutions to SI/customers - Support system integrator (SI) and end-users to resolve application issues. - Support to SI and end-user on offering complete solutions with robot, vision, and 3rd party integration - POC - Support to SI / EU (End-user) for POC as well as work closely with the sales team to progress leads though successful POC - Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness - Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows & exhibitions. - Guide sales engineers on responses to market demands, requirements, and competition activities - Training - Conduct product, application training, and maintenance training for SI and end-users - Teamwork working and team player with department members to achieve team goal - Creating and maintaining strong relationships with channel partners, and customers, understanding their needs and providing specialist support and solutions. [Service activities]- Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.) - Work with RHQ & SEA countries to perform after-sales service to global customers - Attend service calls on-site or online within the expected turnaround time - Work with RHQ Service/technical team to identify root causes of technical issues, support internal junior engineers to resolve customers' application issues. - Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution. - Proposal & quotations for spare parts and service support to channel partners and customers and ensure timely billings of service provided.- Identifying opportunities for end users to promote sales of Parts and services.- Identify potential authorized service partners to appoint and support customers.