TECHNICAL SUPPORT (Dist.3)ID:13129

10,000,000 VND ~ 11,500,000 VNDDist 3Over 3 months ago

Overview

  • Salary

    10,000,000 VND ~ 11,500,000 VND

  • Industry

    -

  • Job Description

    Key Tasks and Responsibilities:
    1. 2nd level customer support
    - Take care of the troubles that first level support members couldn't solve.
    - Contact to vendor (Maker) support, and get the instruction from vendor, then conduct the instruction.
    - Contact to 3rd level support, sometimes directly contact to customers.
    - Analyze the data and making documentations.
    - Train the 1st level support about new procedures or the solution of unknown problems.

    2. Technical support as IT help desk for local customers.
    - Support customers and internal staffs for PC, server and network problems (remote only for customers)

Qualifications

  • Requirement

    - Female or Men (from 20 - 28 years old).
    - Be good at English communication (4 skills: listening, speaking, reading, writing).
    - Be diligent, meticulous, genuine.
    - It's good to have
    -> knowledge or be experienced in working with Server, PC, Firewall,VPN...(Configuration, Operation or Maintenance, Remote Desktop).
    -> knowledge or be experienced in troubleshooting for Thin Client (Virtual Desktop Infrastructure).
    -> knowledge or be experienced in VMware (VSphere) and Citrix (XenDesktop).
    -> ability or be experienced in make presentation/training
    - Be good at analyzing data and making documentation (with MS Excel, MS PowerPoint, etc.)
    - Taking part in social activities is a plus.

  • English Level

    Upper-Intermediate Level

  • Other Language

    English

Additional Information

  • Benefit

    • Salary upon the ability and discussion.
    • Dynamic and professional working environment.
    • Salary and bonus policy are interesting.
    • Salary increase consideration 1 time/year
    • Good chance to study and develop career path stably.
    • Enjoyable with benefit and policy according to labor law and special policy
    of company.
    • Working travel by company car or taxi
    • Mobile phone allowance
    • Certificate allowance: MCSE and CCNP
    • Weekly teamwork activities: football.
    - Parking
    - Transportation
    - Cellphone
    - 13th bonus(December)
    - Performance bonus
    - Company trip
    - Company dinner
    - Salary increase consideration 1 time/year
    - Working travel by company car or taxi
    - Weekly teamwork activities: football.

  • Working Hour

    08:00 ~ 17:00

  • Holiday

    Sometimes have to work on Sat or Sun if clients request

  • Job Function

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