Overview

• Salary

  -

• Industry

  Insurance

• Job Description

  PURPOSE:
  - Handling and managing motor claims in HCM Branch, especially Lexus and Toyota Programs.
  - Manage the motor claims adjustment and control losses.
  - Conduct recovery in cases where applicable.
  - In-house loss adjusters & surveyors. Managing the outsourced surveyors where applied.
  - Motor claims analysis & reports as required by Management.
  - Other jobs as assigned by Management.
  CONTEXT:
  - Motor claims
  - Recovery upon settlement.
  - Loss Control Management in motor insurance.
  KEY OUTPUTS:
  - To handle and settle motor claims in HCMC Branch.
  - To ensure the loss adjusting approaches to be properly conducted and managed either on the case by case basis or overall pending
  claim list.
  - To be responsible for claims management and loss control activities as required by the Company.
  - To join the required training to be delivered by outsourced providers or by MSIG Regional Offices.
  - To deliver necessary training sessions to junior staff, garage staff, banca staff and sales staff.
  - To use and manage the E-Claim System and its related tasks/projects in order to well support the motor claims services of MSIG.
  - To comply with the guidelines of the Claims Manual and compliance requirements.
  - To set appropriate reserves within the authorized limit and report to authorized persons as required;
  - To follow up outstanding claims information and negotiate with claimants for settling of the claims;
  - To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services;
  - To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
  - To prepare reports, statistics for relevant internal meetings.
  - Contribute to the sales function of the Company:
  o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
  o Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
  o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
  - To execute other office tasks as required by the Company.