Job Description

【Job Summary】Provide Solutioning support to both internal staff and external partners through training and on-site,good knowledge of CMS and workflow for 3 genres: Photography, Sign, and Dye sublimation printing.【Job description】- Provide product training and demonstration regularly.- Support localization of marketing tools, such as sales kit, Genre Presentation, external communication, and creation of print samples.- Genre solutions support through presentation and explanation to customer site and via phone.- Product & software testing and comparison.- Support strategic partners through presales activities that lead to sales closure.- Provide support to all customers on us.- Solutions (bundle software only) via telephone and on-site.- Providing critical information from daily support and translating into useful marketing information.- Compile and dissect technical information and fill gaps for the PM team to address and resolve.- Providing valuable market demands and trending to the Sales team.